Customer-centric Organization: Core Capabilities (Part II)   27-slide PPT PowerPoint presentation slide deck (PPT)
$29.00

Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Customer-centric Organization: Core Capabilities (Part II) (27-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
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Customer-centric Organization: Core Capabilities (Part II) (PowerPoint PPT Slide Deck)

PowerPoint (PPT) 27 Slides FlevyPro Document

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This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
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CUSTOMER-CENTRICITY PPT DESCRIPTION

This product (Customer-centric Organization: Core Capabilities [Part II]) is a 27-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.

In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?

Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.

This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.

1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation

In this presentation, we discuss capabilities 3 and 4 in detail.

This deck also includes slide templates for you to use in your own business presentations.

Sales & Service Transformation is critical for a customer-responsive business. This PPT delves into the intricacies of transforming marketing, sales, and service functions to align with customer expectations. It outlines the key challenges organizations face, such as improving sales effectiveness and integrating sales and service. The presentation also covers the evolution of service provision to Service 4.0, highlighting the opportunities for operational efficiency and customer satisfaction. The Connected Enterprise capability focuses on delivering differentiated customer experiences by leveraging advanced data analytics and seamless interactions across all touchpoints.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience, Customer-centric Organization, Service 4.0 PowerPoint Slides: Customer-centric Organization: Core Capabilities (Part II) PowerPoint (PPT) Presentation Slide Deck, LearnPPT Consulting

CUSTOMER-CENTRICITY PPT SLIDES

Key Challenges in Sales and Service Transformation

Enhancing Customer Responsiveness through Sales Transformation

Framework for Connected Customer Enterprise in Omnichannel

Transforming Customer Engagement through Integrated Strategies

Transforming Marketing for Comprehensive Brand Experience

Transforming Marketing for Comprehensive Brand Experience

This PPT slide outlines the evolving role of marketing in delivering a comprehensive Brand Experience throughout the customer journey. It emphasizes that marketers are now accountable for everything from lead generation to customer service. This shift requires a multifaceted approach, where marketers must integrate various functions and disciplines while mastering new technologies to effectively track and analyze customer interactions.

Key points highlight the necessity for marketers to transition from traditional campaign management to a more holistic view that includes new processes, enhanced data analysis, and financial accountability. There's an emphasis on the need for creativity driven by data, enabling marketers to adapt to ongoing disruptions in the market. The slide stresses the importance of agility and operational alignment with customer agendas, suggesting that marketers must leverage appropriate technologies to meet these demands.

The integration of data is also a critical theme, as it enables more prescriptive and predictive marketing tactics. The right data interpretation can lead to better decision-making and more effective marketing strategies.

The right-hand side of the slide introduces a management framework aimed at supporting marketers throughout their journey. It suggests that the application of this framework can help marketers harness new technologies, streamline processes, and optimize the use of data and marketing assets.

Overall, the slide presents a clear call to action for organizations to rethink their marketing strategies in light of these changes, ensuring they are equipped to deliver a seamless and engaging Brand Experience.

Key Advantages of a Customer-Centric Operational Model


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