$45.00, Excel workbook, Best for: ITSM managers and service design leads assessing maturity and benchmarking Service Design processes across teams
EDITOR'S REVIEW
This spreadsheet-based assessment stands out by packing approximately 400 questions into a PMF-aligned evaluation of IT service design across eight domains. It uses maturity levels 1 through 5 (with a 3+ Deployed tier) and provides a scoring table and a question counter to keep the evaluation clear and actionable. This toolkit is most useful to ITSM managers and service design leads who need cross-team benchmarking and a structured path to continual improvement in service design processes. [Learn more]
34-slide PowerPoint, PDF
$25.00
$25.00, 34-slides + supplemental tools, Best for: IT service managers and incident teams standardizing ITIL v3 incident response, escalation, and training workshops
EDITOR'S REVIEW
This deck stands out for its hands-on treatment of incident flow, pairing granular process steps with explicit roles, CSFs, KPIs, and risk considerations under ITIL v3. It calls out standardized incident models, clear escalation timescales, and major incident handling as central elements, alongside a structured emphasis on detailed incident records for continuous improvement. This makes it a practical resource for IT service managers and incident teams aiming to standardize response, improve training, and better align IT work with business priorities. [Learn more]
32-slide PowerPoint, PDF
$30.00
$30.00, 32-slides + supplemental tools, Best for: IT service teams implementing or formalizing ITIL-aligned change lifecycle, scheduling, and remediation processes
EDITOR'S REVIEW
This deck stands out by tying an ITIL-aligned change lifecycle to practical governance tools, including templates for Change Request, Change Schedule, Risk Assessment, and a Remediation Plan, plus a Change Management Policy document. It also presents both standard and emergency change models and emphasizes a back-out plan to safeguard business continuity. This deck is especially useful for IT service managers and change practitioners during planning, training sessions, or governance workshops implementing formal change controls. [Learn more]
$45.00, Excel workbook, Best for: Service Transition managers benchmarking and improving change, release, configuration, and testing process maturity
EDITOR'S REVIEW
This deck stands out by embedding a 300-question Excel assessment within a formal Process Maturity Framework tied to ITIL Service Design, turning benchmarking into an actionable audit rather than a static checklist. It employs automated calculations and a scoring mechanism to rate maturity across 7 ITSM service transition domains, with clear auditor guidance. It’s particularly useful for ITSM teams looking to benchmark maturity and drive continual improvement in change, release, configuration, and testing processes. [Learn more]
$45.00, Excel workbook, Best for: ITSM managers conducting maturity assessments and benchmarking across Incident, Problem, Request, Access, and Event processes
EDITOR'S REVIEW
This Excel-based assessment workbook stands out by applying a formal Process Maturity Framework to ITSM Service Operation processes, anchored by a roughly 300-question bank and built-in benchmarking aligned to ITIL Service Design guidance (PMF levels 1–5, including Level 3+: Deployed). Each process sheet restricts data entry to designated cells, with all other values auto-calculated to streamline scoring for Event Management, Request Fulfilment, Access Management, Incident Management, and Problem Management. This tool is especially useful for ITSM managers and internal audit teams seeking benchmarking data and a concrete path to continual improvement across service operations. [Learn more]
27-slide PowerPoint, PDF
$25.00
$25.00, 27-slides + supplemental tools, Best for: IT Service Managers and incident teams implementing ITIL-aligned problem lifecycle, RCA, and KEDB processes
EDITOR'S REVIEW
This deck stands out by coupling ITIL-aligned Problem Management guidance with practical templates, notably a Known Error Database (KEDB) template that helps codify workarounds and permanent fixes. It provides a structured approach with problem models, categorization and prioritization matrices, and a Major Problem Review checklist, all designed to translate theory into repeatable practice. This makes it especially valuable for IT Service Managers and incident teams aiming to formalize RCA, KEDB, and major reviews within their ITSM operations. [Learn more]
22-slide PowerPoint, PDF
$25.00
$25.00, 22-slides + supplemental tools, Best for: IT service managers and service desk leaders standardizing request workflows, request models, and KPI tracking during ITSM improvement
EDITOR'S REVIEW
This deck stands out by presenting a complete request fulfilment workflow within ITSM, pairing a structured process with clearly defined roles for the Service Desk and Incident Management, and with explicit KPIs and CSFs that show how it interfaces with other ITSM processes. It provides concrete examples of service requests tied to IT services such as email and desktop support, and it maps the scope to standard requests, questions, and complaints. This deck is most useful for IT service managers and service desk teams seeking to standardize request workflows and improve service delivery within a coordinated improvement effort. [Learn more]
54-page Word document
$45.00
$45.00, 54-pages, Best for: IT service teams implementing ISO 20000-aligned change processes, RFC handling, CAB governance, and PIRs
EDITOR'S REVIEW
This deck distinguishes itself by pairing an ITIL/ISO 20000–aligned Change Management process with tangible governance tools, including a built-in RACI matrix that clarifies accountability at each step. The bundle comes as a 50-page Word document complete with a Visio diagram of the process, plus structured elements like CSF and KPI sections for measurement. IT service teams implementing formal RFC handling, CAB governance, and PIRs will find it particularly practical for establishing repeatable, auditable change workflows. [Learn more]
$45.00, Excel workbook, Best for: IT auditors and IT service managers conducting ITIL-aligned service strategy maturity assessments and benchmarking
EDITOR'S REVIEW
This Excel-based assessment tool packages a PMF-driven maturity model into a roughly 300-question workbook, offering a concrete, hands-on view of ITSM Service Strategy. It covers 5 domains—Strategy Management, Service Portfolio Management, Financial Management for IT Services, Demand Management, and Business Relationship Management—alongside a five-level maturity ladder that includes a Level 3+ Deployed tier and a straightforward scoring mechanism. This deck is most valuable for IT auditors and service managers performing ITIL-aligned maturity benchmarking and driving targeted continual-improvement actions. [Learn more]
26-slide PowerPoint
$25.00
$25.00, 26-slides, Best for: IT Service Managers and operations teams implementing or refining ITIL v3 event detection, response, and KPIs
EDITOR'S REVIEW
This deck distinguishes itself by clearly separating ITIL v3 event management from mere monitoring, focusing on detecting meaningful notifications only when events occur to drive cost-effective IT operations. Among its deliverables, it includes KPI tracking templates that let teams quantify how well event management is performing. The framework is best used by IT service managers and operations teams looking to implement or refine event-detection workflows, automation, and performance measurement within an ITIL-based ITSM program. [Learn more]
PowerPoint (7)
Excel (8)
MS Word (2)
