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How can the Balanced Scorecard approach facilitate the integration of circular economy principles into business strategy?


This article provides a detailed response to: How can the Balanced Scorecard approach facilitate the integration of circular economy principles into business strategy? For a comprehensive understanding of Balanced Scorecard, we also include relevant case studies for further reading and links to Balanced Scorecard best practice resources.

TLDR The Balanced Scorecard approach facilitates the integration of circular economy principles into business strategy by aligning sustainability with Strategic Objectives, establishing SMART metrics for progress tracking, and promoting a culture of Innovation and Continuous Improvement.

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Before we begin, let's review some important management concepts, as they related to this question.

What does Balanced Scorecard mean?
What does Circular Economy mean?
What does SMART Metrics mean?
What does Cultural Shift mean?


Integrating circular economy principles into an organization's strategy is not just an environmental imperative but also a competitive advantage in today's market. The Balanced Scorecard (BSC), a strategic planning and management system, can be a pivotal tool in this integration. Developed by Robert S. Kaplan and David P. Norton in the early 1990s, the BSC helps organizations to translate vision and strategy into action across four perspectives: Financial, Customer, Internal Process, and Learning and Growth. By leveraging the Balanced Scorecard approach, organizations can systematically embed circular economy principles into their strategic framework, ensuring sustainability is not an afterthought but a core driver of innovation and efficiency.

Aligning Circular Economy Goals with Strategic Objectives

The first step in integrating circular economy principles using the Balanced Scorecard is to align these principles with the strategic objectives of the organization. This alignment ensures that sustainability efforts are not siloed but are an integral part of the overall business strategy. For instance, in the Financial Perspective, objectives can be set to reduce waste and improve resource efficiency, directly impacting cost savings and opening up new revenue streams from circular business models. A report by Accenture highlights that circular business models could unlock $4.5 trillion in economic growth by 2030, underscoring the financial viability and imperative of integrating these principles into strategic planning.

In the Customer Perspective, objectives might focus on meeting the growing consumer demand for sustainable products and services. This can involve innovating product design to reduce waste or implementing take-back schemes to recycle products at the end of their lifecycle. The Internal Process Perspective can include objectives aimed at optimizing supply chain operations for circularity, such as sourcing recycled materials or designing products for easier disassembly.

Finally, the Learning and Growth Perspective should focus on developing the necessary capabilities, culture, and technologies to support a circular economy. This could involve training staff on circular economy principles, investing in research and development for sustainable product design, or adopting digital technologies that enable product lifecycle management.

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Measuring and Monitoring Progress

Key to the Balanced Scorecard approach is the establishment of specific, measurable, achievable, relevant, and time-bound (SMART) metrics for each objective. These metrics are crucial for tracking the organization's progress in integrating circular economy principles. For example, financial metrics could include the percentage of revenue from circular products and services or the cost savings achieved through waste reduction initiatives. Customer metrics might measure customer satisfaction scores related to sustainable offerings or the percentage of products returned for recycling.

Internal process metrics could track the efficiency of resource use or the reduction in carbon footprint achieved through operational improvements. For the Learning and Growth perspective, metrics might include the number of employees trained in circular economy practices or the investment in sustainability-focused research and development activities. Monitoring these metrics allows organizations to assess their progress and make data-driven decisions to further embed circular economy principles into their strategic planning and operations.

It's important for organizations to regularly review and adjust their Balanced Scorecard to reflect changes in their strategic priorities or in the external environment. This dynamic approach ensures that the integration of circular economy principles remains relevant and aligned with the organization's overall strategy.

Real-World Examples and Implementation Challenges

Several leading organizations have successfully integrated circular economy principles into their strategy using the Balanced Scorecard approach. For instance, Philips has committed to becoming a circular company by focusing on sustainable innovation and aiming to generate 15% of its revenue from circular products, services, and solutions. Philips uses the Balanced Scorecard to align its circular economy goals with its strategic objectives, measure progress, and drive continuous improvement.

However, implementing the Balanced Scorecard to integrate circular economy principles is not without its challenges. Organizations may struggle with identifying the right metrics that accurately reflect progress towards circularity. There's also the challenge of ensuring that these principles are embedded across all levels of the organization and not just at the strategic level. This requires a cultural shift and a commitment to training and development to build the necessary capabilities and mindset among employees.

Despite these challenges, the Balanced Scorecard provides a robust framework for organizations to systematically integrate circular economy principles into their strategy. By aligning these principles with strategic objectives, establishing clear metrics, and fostering a culture of continuous learning and improvement, organizations can not only enhance their sustainability performance but also unlock new opportunities for innovation and growth.

Ultimately, the integration of circular economy principles into business strategy using the Balanced Scorecard approach is not just about environmental stewardship. It's a strategic imperative that can drive long-term competitiveness and success in an increasingly resource-constrained world. Organizations that recognize and act on this imperative will be well-positioned to lead in the transition to a more sustainable and circular economy.

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Balanced Scorecard Case Studies

For a practical understanding of Balanced Scorecard, take a look at these case studies.

Balanced Scorecard Implementation for Professional Services Firm

Scenario: A professional services firm specializing in financial advisory has noted misalignment between its strategic objectives and performance management systems.

Read Full Case Study

Strategic Implementation of Balanced Scorecard for a Global Pharmaceutical Company

Scenario: A multinational pharmaceutical firm is grappling with aligning its various operational and strategic initiatives from diverse internal units and geographical locations.

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Strategic Balanced Scorecard Reform in Automotive Sector

Scenario: A firm in the automotive industry is struggling to align its performance management systems with its strategic objectives.

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Implementation of a Balanced Scorecard for a Technology Startup

Scenario: A rapidly-growing technology startup is facing challenges in effectively aligning its organizational vision with the team's operational activities.

Read Full Case Study

Balanced Scorecard Redesign for Aerospace Leader in North America

Scenario: The organization, a prominent player in the North American aerospace sector, is grappling with the complexities of aligning its strategic objectives with operational outcomes.

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Strategic Balanced Scorecard Revamp in Maritime Industry

Scenario: A leading firm in the maritime sector is struggling to align its operational activities with its strategic objectives.

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Related Questions

Here are our additional questions you may be interested in.

How can the Balanced Scorecard be leveraged to support an organization's resilience and adaptability in facing global crises, such as pandemics or climate change?
Leveraging the Balanced Scorecard enhances organizational resilience and adaptability amid global crises through Strategic Planning, Risk Management, and Innovation, ensuring proactive and dynamic strategy evolution. [Read full explanation]
How can the Balanced Scorecard framework be adapted to accommodate the increasing importance of remote work and virtual teams?
Adapting the Balanced Scorecard for remote work involves adding a Technology and Digital Transformation perspective, integrating metrics for Communication and Collaboration, and revising the Learning and Growth perspective to support digital learning and remote corporate culture, ensuring alignment with strategic goals in a remote work environment. [Read full explanation]
How can the Balanced Scorecard framework be leveraged to improve diversity, equity, and inclusion (DEI) within an organization?
Integrating DEI into the Balanced Scorecard involves embedding specific DEI objectives and metrics within its four perspectives—Financial, Customer, Internal Business Processes, and Learning and Growth—to systematically incorporate DEI into strategic planning and performance management, promoting organizational improvement across all areas. [Read full explanation]
How can the Balanced Scorecard be adapted to support remote and hybrid work environments effectively?
Adapting the Balanced Scorecard for remote and hybrid work involves revising performance metrics, integrating new communication and collaboration tools, and prioritizing employee well-being and engagement to align with modern work dynamics. [Read full explanation]
How can the integration of AI and machine learning tools enhance the effectiveness of the Balanced Scorecard in strategic decision-making?
Integrating AI and Machine Learning with the Balanced Scorecard enhances Strategic Decision-Making, Performance Management, and Strategic Alignment, driving Innovation and Competitive Advantage. [Read full explanation]
What strategies can organizations employ to ensure the Balanced Scorecard remains relevant and effective in a rapidly changing business environment?
Organizations can ensure the Balanced Scorecard's relevance through Integration of Advanced Analytics and Technology, Alignment with Strategic Objectives and Agile Methodologies, and Fostering a Culture of Continuous Improvement, enhancing Strategic Performance Management. [Read full explanation]

Source: Executive Q&A: Balanced Scorecard Questions, Flevy Management Insights, 2024


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