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Performance Measurement is a critical Strategic Management function. As Peter Drucker famously said, "If you can't measure it, you can't improve it."
More specifically, Performance Measurement is the process of setting goals and expectations for employees; and of providing feedback, support, and recognition to help them meet or exceed these expectations. Effective Performance Measurement can help organizations to improve the performance and productivity of their employees, and to create a positive and engaged workforce.
There are numerous established, effective Performance Measurement frameworks available on Flevy, such as the Balanced Scorecard (BSC), Objectives & Key Results (OKR), and the Baldrige Performance Excellence Framework. In general, there are several key principles that are essential for Performance Measurement:
For more information, have a look at these management topics:
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