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DESCRIPTION
This workshop provides valuable practical tips about how to improve organizational performance.
Five tips for the learner are shared: engaging and involving employees, making the improvement journey enjoyable, building on the assessment of current state, learning from others and working with a licensed professional.
The workshop concludes with an interview with an excellence professional that has applied the Organizational Excellence Framework model to strengthen the performance of organizations across sectors. Examples include a government agency, a medium-size business and a small non-profit association.
As a seasoned professional with FCMA and FCPA designations, this interviewee shares a number of valuable insights and lessons learned. The topics covered include: applying the model strategically, engaging and involving employees, understanding external stakeholders, acquiring another business and aligning operations, developing a culture committed to excellence and using a balanced system of measurement.
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Source: Best Practices in Organizational Excellence, Performance Management PDF: How Can You Improve Organizational Performance? PDF (PDF) Document, Dawn Ringrose
OVERVIEW
Dawn Ringrose has consulted to management in areas that positively contribute to organizational performance since 1984. She has a Master of Business Administration, Fellow Certified Management Consultant designation and a number of other credentials (Qimpro Certified Qualitist, Certified Excellence Professional, Registered ISO 9000 Specialist, Assessor of Quality Systems, Certified Seminar Leader). [read more]
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