Listed document(s): 4

Background
Dawn Ringrose has consulted to management in areas that positively contribute to organizational performance since 1984. She has a Master of Business Administration, Fellow Certified Management Consultant designation and a number of quality credentials including: Qimpro Certified Qualitist, Certified Excellence Professional, Registered ISO 9000 Specialist, Assessor of Quality Systems, and Certified Seminar Leader. She has worked across the public, private, and non-profit sectors with micro, small, medium, and large size organizations. Some of her clients have been recognized with national quality awards.

In 2010, Dawn filled a gap in the quality literature by authoring a publication that integrates global excellence models and provides implementation guidelines for the user. The Organizational Excellence Framework publication is downloadable at no charge on the home page of the Organizational Excellence Specialists website.

Since authoring the publication, Dawn has published papers in: The TQM Journal (Emerald Publishing), Springer International and QM Forum ASQ, spoken at national and international conferences, trained consultants in over 20 countries, and been appointed to the: Board of the Global Benchmarking Network, QMD Council at ASQ, Executive Team of the Organizational Excellence Technical Committee and Board of the ISCM Foundation.

The publication is accompanied by a turnkey toolkit that includes: scenario game, workshop series, train-the-trainer program, automated assessment and reporting tool. The assessment tool has been used to conduct the 'first global assessment on the current state of organizational excellence' and to generate a Global OE Index. Published reports on the index provide a snapshot of current state by organization size, industry sector and region and are available on the website for Organizational Excellence Specialists.

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