Listed document(s): 10

Background
Dawn Ringrose has consulted to management in areas that positively contribute to organizational performance since 1984. She has a Master of Business Administration, Fellow Certified Management Consultant designation and a number of quality credentials including: Certified Organizational Excellence Specialist,Certified Excellence Professional, Registered ISO 9000 Specialist, Assessor of Quality Systems, and Certified Seminar Leader. She has worked across the public, private, and non-profit sectors with micro, small, medium, and large of her clients have been recognized with national quality awards.

In 2010, Dawn filled a gap in the quality literature by authoring a publication that integrates global excellence models and provides implementation guidelines for the practitioner. The Organizational Excellence Framework publication is downloadable at no charge on the home page of the Organizational Excellence Specialists website. Since authoring the publication, Dawn has published papers in The TQM Journal (Emerald Publishing) and Gazeta Global (ASQ), spoken at national and international conferences, trained consultants in 20 countries, and been appointed as the Canadian representative to the Global Benchmarking Network and the Organizational Excellence Technical Committee (ASQ).

The publication is accompanied by a consulting toolkit that includes: scenario games, holistic workshops, modular workshops, train-the-trainer program, and a leading edge technological platform that automates assessment and reporting. The assessment instrument is being used in the first global assessment on the current state of organizational excellence. The results will be reported regularly on the open LinkedIn site, Organizational Excellence Technical Committee, and will highlight strengths and opportunities for improvement across industry sectors and geographical regions.

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