THIS IS A DOCUMENT BUNDLE.

A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.

Customer Experience Assessment, Strategy and Implementation (Document Bundle)

Name: Customer Experience Assessment, Strategy and Implementation Document Bundle
Brand: CustCore Consulting
Price: 80.0 USD
Availability: InStock
Rating: 4.9 (44 reviews)

$80.00

Add to Cart

Immediate download

Editable with PDF editor

Free lifetime updates

Trusted by over 10,000+ clients

DESCRIPTION

This product (Customer Experience Assessment, Strategy and Implementation) is a Document Bundle, which you can download immediately upon purchase.

It is much easier to keep existing customers than to win new ones. Creating customers who are sticky, wont leave you, and in fact will recommend you to others is the goal of all businesses.

With this bundle of documents you will be able to develop a deep understanding of the experiences you are delivering to your customers, and map out and design great experiences that your customers truly value and talk about.

These documents will help you assess your customer experience maturity, define your customer experience strategy, develop customer journey maps to define the experiences your customer receive, and assess the customer centricity of your company.

The bundle includes the following documents
• Customer Experience Strategy – Template & Guide
• Customer Experience Maturity Assessment
• Customer Journey Mapping – Guide & Templates
• Customer Centric Culture Self Assessment Framework

Using the documents in this bundle, you will be well on the way to driving success for both yourselves and your customers.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 4 PRODUCTS IN THIS BUNDLE:

	Customer Experience Strategy - Template and Guide Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience... [read more] Add to Cart View Details Individual Price: $45.00
	Customer Experience Maturity Assessment Delivering great customer experiences is one of the true differentiators of many of the great organisations of our time. However, delivering these great experiences doesnt... [read more] Add to Cart View Details Individual Price: $35.00
	Customer Journey Mapping - Guide & Templates This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customers have... [read more] Add to Cart View Details Individual Price: $40.00
	Customer Centric Culture Self Assessment Framework Having a company culture which is truly customer centric is critical to business success in a world where delivering great customer experiences is a key differentiator in the... [read more] Add to Cart View Details Individual Price: $35.00

$80.00

Add to Cart

ABOUT THE AUTHOR

Author: CustCore Consulting

Additional documents from author: 4

Terms of usage (for all documents from this author)

CustCore Consulting is a boutique consultancy firm which helps businesses unlock hidden growth through a focus on significantly improving end-to-end customer and employee experience.

Whilst each project is different, our clients can typically expect results which show

• Vastly Increased customer satisfaction and advocacy
• Growth in new sales and customer ... [read more]

Ask the Author a Question

Must be logged in

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

This author is teaching a Flevy Executive Learning (FEL) program called The Customer Experience Rocket.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Read Customer Testimonials

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact

... [read more]

– Roberto Pelliccia, Senior Executive in International Hospitality

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so

... [read more]

– Omar Hernán Montes Parra, CEO at Quantum SFE

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500