IT Service Operation - 5 Processes   Document Bundle
$90.00

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IT Service Operation - 5 Processes (Document Bundle)

IT Service Operation - 5 Processes (Document Bundle)

$90.00

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BENEFITS OF THIS BUNDLE

  1. ITSM best practice for Service Operation
  2. 5 Basic ITSM Processes for day-to-day activities
  3. ITSM Awareness campaign

DESCRIPTION

This product (IT Service Operation - 5 Processes) is a Document Bundle, which you can download immediately upon purchase.

PowerPoint presentations ITIL v3 Service Operation processes:

Incident Management
Problem Management
Request Fulfilment
Event Management
Access Management

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.



THERE ARE 5 PRODUCTS IN THIS BUNDLE:


Incident Management Process is essential Process in Service Support. Document describes the process in detail including very detailed description of Process flow steps.... [read more]

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Problem Management Process is a part of Service Operation. This PowerPoint presentation contains detailed description of the Problem Management Process, including process... [read more]

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Request Fulfilment Process is a part of Service Operation . This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more]

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IT Event Management Process is a part of IITSM Service Operation. This document contains detailed description of the IT Event Management Process, including: - Key... [read more]

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IT Access Management Process is a part of ITSM Service Operation. This Document contains detailed description of the IT Access Management Process, including: - Key... [read more]

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$90.00

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ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

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