BENEFITS OF THIS DOWNLOADABLE BUNDLE
- ITSM best practice for Incidemnt Management process
- Implementation Templates
- Visual aid to ITSM Awareness campaign
DESCRIPTION
This documents establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process as well as Power Point presentation of the process)
This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Incident Life-cycle stages
Prioritization Matrix
Categorization
Incident Closure codes
Functional and Hierarchic Escalation Matrix
Major Incident Procedure
Reporting
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.
Source: Incident Management ( PPT & Process Guide) () Document, ITSM Consulting
THERE ARE 2 PRODUCTS IN THIS BUNDLE:
|
|
Incident Management Process is essential Process in Service Support.
Document describes the process in detail including very detailed description of Process flow steps.... [read more]
Individual Price: $25.00
|
|
|
This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]
Individual Price: $45.00
|
