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CRM and the Customer Experience (PowerPoint PPT)

File Type: 25-slide PPT PowerPoint presentation (PPT)

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DESCRIPTION

This product (CRM and the Customer Experience) is a 25-slide PPT PowerPoint presentation (PPT), which you can download immediately upon purchase.

This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis Approach and where all the previous analyses and recommendations must come together cohesively—e.g. the value proposition, economic model, technology considerations, etc.

This presentation is structured into 3 sections:
1. CRM Design
2. CXP Design
3. Strategy Implementation

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Experience, Customer Relationship Management PowerPoint Slides: CRM and the Customer Experience PowerPoint (PPT) Presentation, learnppt

$25.00

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OVERVIEW

File Type: PowerPoint

(PPT)

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Number of Slides: 25 (includes cover and all slides)

ABOUT THE AUTHOR

Author: learnppt

Additional documents from author: 103

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Consulting Training - Customer Analysis

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Introduction to Customer Analysis

13-slide PowerPoint

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