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BENEFITS OF DOCUMENT
Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction.
RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly.
It's essential to prioritize root causes with a Pareto Chart, which displays the relative frequency or size of the root causes. By addressing the most significant causes first, teams can often solve multiple problems at once.
However, RCA has some pitfalls to avoid. It's crucial to avoid making assumptions about the root cause and involve stakeholders from all relevant areas. RCA should also be an ongoing process, allowing organizations to identify trends and make systemic changes.
This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively.
1. Gain an overview of a problem solving process
2. Learn how to apply common Root Cause Analysis tools such as 5 Whys and Cause & Effect Diagram to identify root causes
3. Learn how to prioritize root causes with a Pareto Chart
4. Understand the pitfalls in root cause analysis
1. Introduction to Root Cause Analysis
• What is Root Cause Analysis?
• Root Cause: The "Evil at the Bottom"
• Why Root Cause Analysis?
• Principles of Root Cause Analysis
• Applications of Root Cause Analysis
• Root Cause Analysis Tools
2. Overview of a Problem Solving Process
• Problem Solving Process
• PDCA Problem Solving Process
• DMAIC Problem Solving Process
• 8D Problem Solving Process
• What is a Root Cause?
• Dealing with Root Causes
3. Root Cause Analysis using 5 Whys
• What is the 5 Whys?
• Benefits of the 5 Whys
• When is 5 Whys Most Used?
• 5 Whys Preparation
• How to Complete the 5 Whys
• 5 Whys Process Funnel
• Example of 5 Whys
• 5 Whys: Key Points
• Drawbacks of the 5 Whys
4. Root Cause Analysis using Cause & Effect Diagram
• Cause & Effect Diagram
• When to Use
• Cause & Effect Diagram (Manufacturing)
• Cause & Effect Diagram (Service)
• Examples of Cause & Effect Diagrams
• How to Construct a Cause & Effect Diagram
• Cause & Effect Diagram: Considerations
• Cause & Effect Diagram: Practice Tips
5. Root Cause Prioritization using Pareto Chart
• Introduction to Pareto Chart
• Pareto Chart: Purpose & When to Use
• Pareto Chart – Data Collection
• Example of Pareto Chart
• How to Construct a Pareto Chart
• Pareto Chart: Tips & Tricks
6. Pitfalls to avoid
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Source: Best Practices in Problem Solving, Root Cause Analysis PowerPoint Slides: Root Cause Analysis (RCA) PowerPoint (PPTX) Presentation, Operational Excellence Consulting
ABOUT THE AUTHOR: OPERATIONAL EXCELLENCE CONSULTING
Operational Excellence Consulting is a leading management training and consulting firm dedicated to helping individuals and organizations improve their effectiveness and productivity in the post-pandemic new normal. Our mission is to drive lasting beneficial change by leveraging design thinking and lean management approaches.
We work with a diverse range of clients, including government bodies, multinational corporations, and small and medium-sized enterprises, across a wide spectrum of industries.
Our firm offers a comprehensive suite of capabilities, including Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
To ensure the widespread adoption of operational excellence techniques and tools, we pride ourselves on developing high-quality, customizable training materials, presentations, frameworks, and templates to complement your training and business needs.
Operational Excellence Consulting has published 203 additional documents on Flevy.
This business document is categorized under the function(s): Operations Organization, Change, & HR
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 4.5 MB
Number of Slides: 91 (includes cover, transition, & marketing slides)
Related Topic(s): Problem Solving Root Cause Analysis
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Terms of usage (for all documents from Operational Excellence Consulting)
Initial upload date (first version): Mar 25, 2014
Most recent version published: Apr 17, 2021
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