Customer Experience (CX) Pyramid   23-slide PPT PowerPoint presentation slide deck (PPTX)
$29.00

Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Log in to unlock full preview.
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Experience (CX) Pyramid (23-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Arrow   Click main image to view in full screen.

Customer Experience (CX) Pyramid (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 23 Slides FlevyPro Document

Top 1,000 Best Practice $29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  


Immediate download
Free lifetime updates

CUSTOMER EXPERIENCE PPT DESCRIPTION

This product (Customer Experience [CX] Pyramid) is a 23-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

Many organizations have invested heavily in conventional methods of doing business, backed by in person or over-the-phone Customer Experience. This has led to creation of siloed operational structures within companies, where each silo operates individually.

With the advent of digital channels, these organizations set out to use and proffer their services via digital channels. They did this by creating discrete digital-product groups in their existing operational infrastructure. However, their siloed infrastructure falls short of meeting customers' requirements in terms of seamless communication and interaction across all channels. The gap warrants Transformation of not only the Customer Experience but the entire Customer Journeys.

This presentation provides a detailed overview of the Customer Experience (CX) Pyramid framework, which is quite effective in not only improving individual touchpoints but streamlining the entire Customer Journeys.

The CX Pyramid encompasses 4 Focus Areas that are crucial in a business to change in order to deliver top-quality digital Customer Experiences at scale:

1. Vision and Strategy
2. Talent Management
3. Operations
4. Technology

The slide deck also includes some slide templates for you to use in your own business presentations.

The Customer Experience (CX) Pyramid framework is designed to address the evolving needs of modern businesses in the digital age. It emphasizes the importance of integrating digital channels into the existing operational infrastructure while overcoming the limitations of siloed structures. The framework provides a comprehensive approach to transforming the entire customer journey, ensuring seamless communication and interaction across all touchpoints.

The presentation covers the four critical focus areas of the CX Pyramid: Vision and Strategy, Talent Management, Operations, and Technology. Each area is explored in detail, providing actionable insights and strategies for businesses to enhance their digital customer experiences. The slide deck also includes customizable templates for use in business presentations, making it a practical tool for organizations looking to implement the CX Pyramid framework.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience PowerPoint Slides: Customer Experience (CX) Pyramid PowerPoint (PPTX) Presentation Slide Deck, LearnPPT Consulting

CUSTOMER EXPERIENCE PPT SLIDES

Transforming Customer Experience across Digital Channels

Framework for Effective Customer Experience Transformation

Impact of Customer Satisfaction on Shareholder Returns

Transforming Talent Management for Enhanced Customer Experience


$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

Did you need more documents?

Consider a FlevyPro subscription from $39/month. View plans here.

For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.

ABOUT FLEVYPRO

This document is part of the FlevyPro Library, a curated knowledge base of documents for our FlevyPro subscribers.

FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.

Click here to learn more about FlevyPro and its benefits.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

– Roderick Cameron, Founding Partner at SGFE Ltd
 
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting
 
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC
 
"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory
 
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it gives me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience
 
"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

– M. E., Chief Commercial Officer, International Logistics Service Provider
 
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
 
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor "

– Michael Duff, Managing Director at Change Strategy (UK)


Your Recently Viewed Documents

Customers Also Bought These Documents


Customers Also Like These Documents

Related Management Topics


Customer Experience Business Framework PowerPoint Diagrams Customer Decision Journey Digital Transformation KPI Net Promoter Score Product Management Customer-centric Organization Strategic Planning Consulting Frameworks Strategic Analysis Strategy Deployment & Execution Strategy Development Sales Sales Force Process Improvement Growth Strategy Revenue Management Business Transformation Innovation Management Ideation

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.