Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT

  1. SLM process according to ITSM best practice
  2. Implementation guide for SLM process
  3. Awareness and Implementation Workshop for SLM process

DOCUMENT DESCRIPTION

Service Level Management Process is essential ITSM Process.

Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Service Level Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

Document also contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify



This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Level Management (SLM) - Process & Implementation PowerPoint document

 
Top Flevy Author [?]

Service Level Management (SLM) - Process & Implementation

Sold by Ivana Nissen (this author has 36 documents)

$35.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 1.3 MB

Number of Slides: 45 (includes cover, transition slides)

Related Topic(s): Service Management

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 20, 2017
Most recent version published: Feb 14, 2018

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

129-slide PowerPoint deck
$70.00
34-slide PowerPoint deck and supporting PDF
$25.00
Author: Ivana Nissen
32-slide PowerPoint deck and supporting PDF
$30.00
Author: Ivana Nissen
27-slide PowerPoint deck and supporting PDF
$25.00
Author: Ivana Nissen
26-slide PowerPoint deck
$25.00
Author: Ivana Nissen
31-slide PowerPoint deck and supporting PDF
$25.00
Author: Ivana Nissen
19-slide PowerPoint deck
$25.00
Author: Ivana Nissen
Excel workbook and supporting ZIP
$249.00
Excel workbook
$20.00
2-page PDF document
$25.00
Author: Ivana Nissen
1-page PDF document
$20.00
Author: Ivana Nissen
234-slide PowerPoint deck
$65.00
Author: Ivana Nissen

 
RELATED TOPICS

TOP 10 TOPICS

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Organizational Design (OD)
 
Performance Management
 
Post-merger Integration (PMI)
 
Organizational Culture (OC)
 
Business Transformation
 
Innovation Management
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.