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BENEFITS OF DOCUMENT
- SLM process according to ITSM best practice
- Implementation guide for SLM process
- Awareness and Implementation Workshop for SLM process
DOCUMENT DESCRIPTION
Service Level Management Process is essential ITSM Process.
Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Service Level Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.
Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.
Document also contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify
This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.
This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.
This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.
This presentation describes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. Presentation introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics.
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Source: Service Level Management (SLM) - Process & Implementation PowerPoint document
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Service Level Management (SLM) - Process & Implementation
Sold by Ivana Nissen (this author has 25 documents)
This business document is categorized under the function(s):
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 1.3 MB Number of Slides: 45 (includes cover, transition slides)
Related Topic(s):
Service Management
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. This product contains a supplemental PDF document.
Initial upload date (first version): Dec 20, 2017 Most recent version published: Feb 14, 2018
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