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BENEFITS OF DOCUMENT

  1. Better understanding of ITIL Continual Service Improvement process
  2. Better understanfing of how IT Management Service Providers need to think & behave
  3. Great place to start your own Service Improvement Plans

DOCUMENT DESCRIPTION

ITIL Service Improvement Plan based on the What is the Vision > Where are we now? > Where do we want to be? > How to we get there? > Did we get there? Model.

Contains samples CSF's, KPI's and Improvement Tasks

Excel Format, and easily customisable

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Source: ITIL Service Improvement Plan Template Excel document

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ITIL Service Improvement Plan Template

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File Type: Excel (xlsx)

File Size: 92.4 KB

Related Topic(s): ITIL

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Initial upload date (first version): Jul 26, 2015
Most recent version published: Jul 27, 2015

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