Total Quality Management - TQM Kitemarks (PowerPoint PPTX)

The recent global meltdown and recession has put great pressure on the organizations to produce the best quality products at the most affordable prices.

Organizations need to implement Total Quality Management in order to achieve organizational success as well as satisfying the customers so as to make more profit in the business arena.

Total Quality Management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements.

TQM kitemarks are nationally or internationally recognized quality standards that provide discipline, external assessment and a clear process for moving towards TQM. They also have tremendous potential publicity value within the organization and with the general public. TQM kitemarks are useful because their underlying core quality values and principles as stipulated in the requirements of the particular awards are commonly perceived as being beneficial and relevant to the development of most organizations. Achieving TQM kitemarks entails making a decision on the most appropriate TQM award to adopt, and its effective implementation according to the requirements.
When an organization receives a TQM award, it conveys the important message to actual and potential shareholders that it takes quality seriously and that its policies and practices conform to national and international standards of quality.

This Unit contains :
• Introduction
• The Deming Prize
• The Malcolm Baldrige National Quality Award
• The Ramakrishna Bajaj National Quality Award
• The European Quality Award
• CII-EXIM Bank Award for Business Excellence
• The International Quality Maturity Model
• Capability Maturity Model Integration (CMMI)

This 72-Slide PowerPoint explains relevant concepts of the TQM awards. These awards are models that can be used:
•  As tools for self-assessment
•  As ways to benchmark with other organizations
•  As guides to identify areas for improvement
•  As the basis for a common vocabulary
•  As structures for the organization's management system.
The document is easily customizable and contains many powerful diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of the Quality Systems.

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