Total Quality Management - Business Process Re-engineering (PowerPoint PPTX)

The recent global meltdown and recession has put great pressure on the organizations to produce the best quality products at the most affordable prices.

Organizations need to implement Total Quality Management in order to achieve organizational success as well as satisfying the customers so as to make more profit in the business arena.

This document on Quality covers an extensive compilation of topics in order to introduce the Total Quality Management. It can help develop a basic appreciation of quality concepts related to TQM's goal of continuous improvement.

Total Quality Management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements.

BPR is closely related to TQM because it is one of the best tools to achieve total quality and to improve a company's performance significantly. Both TQM and BPR primarily focus on customers, both are process-oriented and both involve cross-functional activities. While TQM aims at process improvement, BPR aims at drastic changes to improve a process, if possible discarding the existing process and developing an entirely new, improved process.

BPM is a holistic and systematic approach to achieve optimized business outcomes. It enables organizations to align business functions with customer needs, and helps executives determine ways to deploy, monitor, and measure the company's resources. When properly executed, BPM has the ability to enhance the efficiency and productivity, reduce costs, and minimize errors and risks, thereby optimizing results.
This Unit contains :
• Introduction
• Understand business process re-engineering (BPR) and its developments
• Identify the principles and advantages of BPR
• Study the methodology of BPR and phases of implementation
• Explain re-engineering in the manufacturing and service industry
• Understand re-engineering structure
• Study the limitations and issues surrounding BPR
• Understand the relationship between BPR and TQM

This 65-Slide PowerPoint explains relevant concepts of the Business Process Re-engineering (BPR) in relation with the TQM as a Continuous Process Improvement (CPI) Tool.
The document is easily customizable and contains many powerful diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of the Quality Systems.