Total Quality Management - Business Process Management (PowerPoint PPTX)

The recent global meltdown and recession has put great pressure on the organizations to produce the best quality products at the most affordable prices.

Organizations need to implement Total Quality Management in order to achieve organizational success as well as satisfying the customers so as to make more profit in the business arena.

This document on Quality covers an extensive compilation of topics in order to introduce the Total Quality Management. It can help develop a basic appreciation of quality concepts related to TQM's goal of continuous improvement.

Total Quality Management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the processes it employs to create them. It also focuses on the workforce to ensure that outputs fully satisfy customer requirements.

There was a considerable focus on TQM in the 1980s. Six Sigma was invented in 1986 and created awareness about "processes." This was followed by business process re-engineering (BPR). BPM has been around for some time and created significant interest and discussion when Smith and Fingar1 published BPM: The Third Wave in 2002. Smith and Fingar describe how the third "wave" is where automation, business process and quality management come together. The third wave of BPM is a synthesis of process representation and collaboration technologies that removes the obstacles blocking the execution of management intentions. BPM can be termed as the convergence of management theory, total quality management, Six Sigma, business engineering and general systems thinking with modern technologies.

BPM is a holistic and systematic approach to achieve optimized business outcomes. It enables organizations to align business functions with customer needs, and helps executives determine ways to deploy, monitor, and measure the company's resources. When properly executed, BPM has the ability to enhance the efficiency and productivity, reduce costs, and minimize errors and risks, thereby optimizing results.
This Unit contains :

• Introduction
• Designing Processes for Quality
• Process Mapping
• The BPM Implementation Framework
• Case Study

This 55-Slide PowerPoint explains relevant concepts of the BPM in relation with the TQM as a Continuous Process Improvement (CPI) Tool.
The document is easily customizable and contains many powerful diagrams, ice-breakers, pictures, ... to get the holistic view of the concepts of the Quality Systems.