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DOCUMENT DESCRIPTION

The Malcolm Baldrige National Quality Award (MBNQA or Baldrige Award) evaluates organizations across 7 performance categories, known as the Baldrige Criteria for Performance Excellence. These performance categories can be used to assess management systems and identify major improvement areas.

Organizations that apply for the Baldrige Award are judged by an independent board of examiners. Recipients are selected based on achievement and improvement across the Baldrige Criteria for Performance Excellence, which are as follows:

1. Leadership
2. Strategic Planning
3. Customer and Market Focus
4. Information and Analysis
5. Human Resource Focus
6. Process Management
7. Business Results

These criteria for Performance Excellence is a unique leadership and management tool in that it enables people to actually see the systemic nature of their organization in real time. As a result, it can be used to assess management systems and identify major improvement areas. This model fits well in organizations taking the Lean management philosophy of continuous improvement.

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Source: Baldrige Criteria for Performance Excellence PowerPoint document

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This business document is categorized under:
Business Framework Primers

File Type: PowerPoint (ppt)

Tag(s): Performance Management, Malcolm Baldrige, MBNQA

Number of Slides: 14

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Upload date (first version): Nov 5, 2016

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