This PPT slide, part of the 44-slide Omni-channel Retail Strategy PowerPoint presentation, outlines the progression of mobile payment solutions within an organization, emphasizing the importance of maturity in payment processing capabilities. It categorizes the development stages into 4 levels: Entry Level, Developing, Performing, and Leading. Each level highlights specific characteristics and capabilities related to payment solutions.
At the Entry Level, organizations lack a defined strategy for payment processing, offering only a single payment type to customers. This stage indicates a fundamental gap in functionality, which can hinder sales growth. The Developing stage introduces basic functionality, where payment solutions are chosen based on associated costs and customer options. Here, organizations begin to track costs and engage in regular negotiations.
As organizations move to the Performing stage, they implement more advanced functionalities. Payment solutions are now tailored to customer needs, allowing for purchases and invoicing processes that enhance customer experience. Key Performance Indicators (KPIs) and cost benchmarks are established, ensuring that contracts with payment providers are effectively managed.
The Leading stage represents the pinnacle of mobile payment capabilities. Organizations not only optimize payment solutions from a cost perspective, but also support various payment types. Regular negotiations with payment solution providers ensure that the organization remains competitive. This stage also emphasizes the importance of understanding order costs and maintaining transparency with customers.
The slide concludes with a critical call to action, suggesting that organizations must build their payment capabilities to achieve advanced functionalities. This progression is essential for driving sales and ultimately becoming a leader in the market. The insights provided here are crucial for any organization looking to enhance its mobile payment strategy and meet evolving customer demands.
This slide is part of the Omni-channel Retail Strategy PowerPoint presentation.
This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It teaches a practical consulting framework actively used by tier-1 consulting firms.
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Omni-channel Marketing Retail Strategy Omni-channel Supply Chain Channel Strategy Customer Experience Key Performance Indicators Sales KPI
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