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  1. ITIL 4 Foundation learning material
  2. ITIL 4 Awareness material
  3. ITIL 4 Foundation Accredited Courseware ( according to official Syllabus)


Poster gives heat mapping of contribution of all 34 ITIL 4 Practices to 6 Service Value Chain Activities.

HEAT MAP: represents the contribution of ITIL Practices to value chain activities.

Service Value Chain (central element of the Service Value System) is an operating model which outlines the key activities required to respond to demand and facilitate value realization.

Practices: Sets of organizational resources designed for performing work or accomplishing an objective.
6 value chain activities are:
1. plan
2. improve
3. engage
4. design and transition
5. obtain/build
6. deliver and support.

General Management Practices:
1. Architecture Management
2. Continual Improvement
3. Information Security Management
4. Knowledge Management
5. Measurement and Reporting
6. Organisational Change Management
7. Portfolio Management
8. Project Management
9. Relationship Management
10. Risk Management
11. Service Financial Management
12. Strategy Management
13. Supplier Management
14. Workforce and Talent Management
Service Management practices:
15. Availability Management
16. Business Analysis
17. Capacity and Performance Management
18. Change Control
19. Incident Management
20. IT Asset Management
21. Monitoring and Event Management
22. Problem Management
23. Release Management
24. Service Catalogue Management
25. Service Configuration Management
26. Service Continuity Management
27. Service Design
28. Service Desk
29. Service Level Management
30. Service Request Management
31. Service Validation and Testing
Technical Management Practices:
32. Deployment Management
33. Infrastructure and Platform Management
34. Software Development and Management

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Source: ITIL 4 Poster: ITIL 4 Heat Maps (printable in A1, A2) New PDF document

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ITIL 4 Poster: ITIL 4 Heat Maps (printable in A1, A2) New

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It applies to ITIL 4

File Type: PDF (pdf)

File Size: 1.7 MB

Number of Pages: 1

Related Topic(s): ITIL

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Initial upload date (first version): Nov 27, 2019
Most recent version published: Feb 24, 2020

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