Effective Tools for Service Design   40-slide PPT PowerPoint presentation slide deck (PPT)
$20.00

Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Log in to unlock full preview.
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Effective Tools for Service Design (40-slide PPT PowerPoint presentation slide deck (PPT)) Preview Image
Arrow   Click main image to view in full screen.

Effective Tools for Service Design (PowerPoint PPT Slide Deck)

PowerPoint (PPT) 40 Slides

$20.00

Add to Cart
  


Immediate download
Fully editable PowerPoint
Free lifetime updates

BENEFITS OF THIS POWERPOINT DOCUMENT

  1. Provide a Framework of Service Design Process
  2. Provide a Framework of Tools Service
  3. Provide a Framework of Continuum from Goods to Service

SERVICE DESIGN PPT DESCRIPTION

This product (Effective Tools for Service Design) is a 40-slide PPT PowerPoint presentation slide deck (PPT), which you can download immediately upon purchase.

EFFECTIVE TOOLS FOR SERVICE DESIGN

Lecture Outline
1. Characteristics of Services
2. Service Design Process
3. Tools for Service Design
4. Waiting Line Analysis for Service Improvement

Service Design
The activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer's experience
The increasing relevance of the service sector, both in terms of people employed and economic importance, requires services to be accurately designed. The design of the service may involve a re-organization of the activities performed by the service provider (Back office) and/or the redesign of time and place in which customers come in contact with the service (Front office).

Service Vs Goods
a. Services : acts, deeds, or performances
b. Goods : tangible objects
c. Facilitating services : accompany almost all purchases of goods
d. Facilitating goods : accompany almost all service purchases

Service Design Process
a. Service concept
purpose of a service; it defines target market and customer experience
b. Service package
mixture of physical items, sensual benefits, and psychological benefits
c. Service specifications
performance specifications
design specifications
delivery specifications

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Design PowerPoint Slides: Effective Tools for Service Design PowerPoint (PPT) Presentation Slide Deck, UJ Consulting


$20.00

Add to Cart
  

ABOUT THE AUTHOR

Author: UJ Consulting
Additional documents from author: 203

UJ Consulting

Untung Juanto ST., MM. Founder of UJ Consulting. He is professionally experienced business and management consultant in several local and multinational companies. He has an experience in managing an effective and efficient company with various approach methods adapted to different industries because He had a career from the lower management level as Supervisor before finally ... [read more]

Ask the Author a Question

You must be logged in to contact the author.

Click here to log in Click here register

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Bundle and save! You can save up to % with bundles!

View bundle(s)




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials

 
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy
 
"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting
 
"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting
 
"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me "

– Bill Branson, Founder at Strategic Business Architects
 
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group
 
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
 
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World
 
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

– Nishi Singh, Strategist and MD at NSP Consultants




Save with Bundles

This document is available as part of the following discounted bundle(s):


Your Recently Viewed Documents


Customers Also Like These Documents

Related Management Topics


Service Design Innovation Management Customer Experience Ideation Design Sprint Service Transformation Systems Thinking Business Framework PowerPoint Diagrams

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.