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BENEFITS OF DOCUMENT
OPERATION MANAGEMENT FOR CONTINUOUS IMPROVEMENT
1. What Is Quality?
2. Evolution of Quality Management
3. Quality Tools
4. TQM and QMS
5. Focus of Quality Management—Customers
6. Role of Employees in Quality Improvement
7. Quality in Service Companies
8. Six Sigma
9. Cost of Quality
of Quality Management on Productivity
11. Quality Awards
12. ISO 9000
13. Total Quality Management
14. Quality Management System
What is quality?
a. Oxford American Dictionary : a degree or level of excellence
b. American Society for Quality :totality of features and characteristics that satisfy needs without deficiencies
c. Customer's and producer's perspectives depend on each other
d. Producer's perspective : production process and COST
e. Customer's perspective: fitness for use and PRICE
Customer's view must dominate
a. Process Flow Chart
b. Cause-and-Effect Diagram
c. Check Sheet
d. Pareto Analysis
f. Scatter Diagram
g. Statistical Process
h. Control Chart
Focus of Quality Management— Customers
1. TQM and QMSs : serve to achieve customer satisfaction
2. Partnering : relationship between a company and its supplier based on mutual quality standards
3. Measuring customer satisfaction
"A level of statistical variation in product quality that translates to only a little over three defects for every million parts produces ". Is process for developing and delivering near perfect products and services. It is measure of how much a process deviates from perfection
A set of procedures and policies for international quality certification of suppliers
Quality Management Systems—Fundamentals and Vocabulary
defines fundamental terms and definitions used in ISO 9000 family
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Source: Best Practices in Total Quality Management, Quality Management & Assurance PowerPoint Slides: Operation Management for Continuous Improvement PowerPoint (PPT) Presentation, UJ Consulting
ABOUT THE AUTHOR: UJ CONSULTING
Untung Juanto ST., MM. Founder of UJ Consulting. He is professionally experienced business and management consultant in several local and multinational companies. [read more] He has an experience in managing an effective and efficient company with various approach methods adapted to different industries because He had a career from the lower management level as Supervisor before finally being at the top management level. His Top Management experience started from the position of General Manager, VP Operation, HR Director and Business Development Director
He completed his undergraduate education majoring in Architecture at Diponegoro University, Semarang, Central Java, Indonesia. After that, He continued to Master of Management level majoring in Human Resource Management with cum laude predicate with a GPA of 3.94 at Mercubuana University, Jakarta, Indonesia.
His last work experience as Deputy President Director at Hutahaean Group in charge of 14 business units engaged in various industries including CPO Production, Oil Palm Plantation, Cassava Plantation, Tapioca flour production, 4 and 5 star hotels, waterparks, golf courses and housing with a total of employees more than 3,000 employees.
His biggest achievement was in 2021 when He served as Deputy President Director at Hutahaean Group Indonesia by increasing the company's revenue from IDR 700 billion to IDR 1.1 trillion (y/y) and increasing the profit margin by more than 20%. Doing a turn around on business units that have lost in the last 5 years become profits. In addition, He have also succeeded in creating an efficient and effective management system by redesigning the Business Process Management (BPM), reviewing Standard Operating Procedures (SOP) and Work Instructions and compiling the appropriate Key Performance Indicator Management (KPIM) to increase employee productivity.
He is currently active as a part-time business and management consultant (online) at Enquire Corp. and Flevy Corp. In addition, He also teach part-time at several universities for courses in strategic management, human resource management, project management, entrepreneurship and business.
UJ Consulting has published 171 additional documents on Flevy.
File Type: PowerPoint (ppt)
File Size: 8.2 MB
Number of Slides: 56 (includes cover, transition, & marketing slides)
Related Topic(s): Total Quality Management Quality Management & Assurance
This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Dec 11, 2021
Most recent version published: Dec 13, 2021
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