This is a partial preview of Operation Management for Continuous Improvement (56-slide PowerPoint presentation (PPT)). Full document is 56 slides.

Please register (it's free!) or login to view the remaining preview.

Save to List

Operation Management for Continuous Improvement (PowerPoint PPT)

$20.00

ALL FEES INCLUDED

Add to Cart

HIGHLIGHTS

Author: UJ Consulting

Immediate, digital download

File Type: 56-slide PowerPoint presentation (PPT)

BENEFITS OF DOCUMENT

Provide a framework of TQM & QMS
Provide a Framework of Six Sigma
Provide a Framework of ISO 9000

DOCUMENT DESCRIPTION

This product (Operation Management for Continuous Improvement) is a 56-slide PowerPoint presentation (PPT), which you can download immediately upon purchase.

OPERATION MANAGEMENT FOR CONTINUOUS IMPROVEMENT

Lecture Outline
1. What Is Quality?
2. Evolution of Quality Management
3. Quality Tools
4. TQM and QMS
5. Focus of Quality Management—Customers
6. Role of Employees in Quality Improvement
7. Quality in Service Companies
8. Six Sigma
9. Cost of Quality
of Quality Management on Productivity
11. Quality Awards
12. ISO 9000
13. Total Quality Management
14. Quality Management System

What is quality?
a. Oxford American Dictionary : a degree or level of excellence
b. American Society for Quality :totality of features and characteristics that satisfy needs without deficiencies
c. Customer's and producer's perspectives depend on each other
d. Producer's perspective : production process and COST
e. Customer's perspective: fitness for use and PRICE

Customer's view must dominate

Quality Tools:
a. Process Flow Chart
b. Cause-and-Effect Diagram
c. Check Sheet
d. Pareto Analysis
e. Histogram
f. Scatter Diagram
g. Statistical Process
h. Control Chart

Focus of Quality Management— Customers
1. TQM and QMSs : serve to achieve customer satisfaction
2. Partnering : relationship between a company and its supplier based on mutual quality standards
3. Measuring customer satisfaction

SIX SIGMA
Motorola 1987
"A level of statistical variation in product quality that translates to only a little over three defects for every million parts produces ". Is process for developing and delivering near perfect products and services. It is measure of how much a process deviates from perfection

ISO 9000
A set of procedures and policies for international quality certification of suppliers
Standards
ISO 9000:2000
Quality Management Systems—Fundamentals and Vocabulary
defines fundamental terms and definitions used in ISO 9000 family

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Total Quality Management, Quality Management & Assurance PowerPoint Slides: Operation Management for Continuous Improvement PowerPoint (PPT) Presentation, UJ Consulting

ABOUT THE AUTHOR: UJ CONSULTING

UJ Consulting

Untung Juanto ST., MM. Founder of UJ Consulting. He is professionally experienced business and management consultant in several local and multinational companies. [read more]

UJ Consulting has published 150 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries

File Type: PowerPoint (ppt)

File Size: 8.2 MB

Number of Slides: 56 (includes cover, transition, & marketing slides)

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Dec 11, 2021
Most recent version published: Dec 13, 2021

Ask the Author a Question

Must be logged in

This document is available as part of the following discounted bundle(s):

Complete Operation Excellence Best Practices

$99.00

This bundle contains 9 additional documents.

View Full Details

Sales and Operations Planning

21-slide PowerPoint deck

$20.00

Author:

Global Supply Chain Procurement and Distribution

22-slide PowerPoint deck

$20.00

Author:

Supply Chain Management Strategy and Design

27-slide PowerPoint deck

$20.00

Author:

Forecasting Methods

58-slide PowerPoint deck

$20.00

Author:

Effective Scheduling in Manufacturing

39-slide PowerPoint deck

$20.00

Author:

Manufacturing Process Design

53-slide PowerPoint deck

$20.00

Author:

Effective Tools for Service Design

40-slide PowerPoint deck

$20.00

Author:

Product Design and Quality Function Deployment

45-slide PowerPoint deck

$20.00

Author:

Break Even Analysis & Innovation Technology

45-slide PowerPoint deck

$20.00

Author:

CUSTOMER TESTIMONIALS

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

– Royston Knowles, Executive with 50+ Years of Board Level Experience

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor the material for specific purposes helped us to make presentations, knowledge sharing, and toolkit development, which formed part of the overall program collateral. While FlevyPro contains resource material that any consultancy, project or delivery firm must have, it is an essential part of a small firm or independent consultant's toolbox."

– Michael Duff, Managing Director at Change Strategy (UK)

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so many challenges and there is the need to make the right decisions in a short time, with so much scattered information, we are fortunate to have Flevy. Flevy investigates, selects, and puts at our disposal the best of the best to help us be successful in our work."

– Omar Hernán Montes Parra, CEO at Quantum SFE

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.