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Operation Management for Continuous Improvement – PowerPoint PPT Template
PowerPoint (PPT) 56 Slides
BENEFITS OF THIS DOWNLOADABLE POWERPOINT DOCUMENT
- Provide a framework of TQM & QMS
- Provide a Framework of Six Sigma
- Provide a Framework of ISO 9000
QUALITY MANAGEMENT PPT TEMPLATE DESCRIPTION
OPERATION MANAGEMENT FOR CONTINUOUS IMPROVEMENT
Lecture Outline
1. What Is Quality?
2. Evolution of Quality Management
3. Quality Tools
4. TQM and QMS
5. Focus of Quality Management—Customers
6. Role of Employees in Quality Improvement
7. Quality in Service Companies
8. Six Sigma
9. Cost of Quality
of Quality Management on Productivity
11. Quality Awards
12. ISO 9000
13. Total Quality Management
14. Quality Management System
What is quality?
a. Oxford American Dictionary : a degree or level of excellence
b. American Society for Quality :totality of features and characteristics that satisfy needs without deficiencies
c. Customer's and producer's perspectives depend on each other
d. Producer's perspective : production process and COST
e. Customer's perspective: fitness for use and PRICE
Customer's view must dominate
Quality Tools:
a. Process Flow Chart
b. Cause-and-Effect Diagram
c. Check Sheet
d. Pareto Analysis
e. Histogram
f. Scatter Diagram
g. Statistical Process
h. Control Chart
Focus of Quality Management— Customers
1. TQM and QMSs : serve to achieve customer satisfaction
2. Partnering : relationship between a company and its supplier based on mutual quality standards
3. Measuring customer satisfaction
SIX SIGMA
Motorola 1987
"A level of statistical variation in product quality that translates to only a little over three defects for every million parts produces ". Is process for developing and delivering near perfect products and services. It is measure of how much a process deviates from perfection
ISO 9000
A set of procedures and policies for international quality certification of suppliers
Standards
ISO 9000:2000
Quality Management Systems—Fundamentals and Vocabulary
defines fundamental terms and definitions used in ISO 9000 family
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Source: Best Practices in Quality Management, TQM PowerPoint Slides: Operation Management for Continuous Improvement PowerPoint (PPT) Presentation Slide Deck, UJ Consulting _ Strategy-Insight-Impact
ABOUT THE AUTHOR
UJ Consulting | Strategy • Insight • Impact
UJ Consulting is an executive management consulting and business transformation practice founded by Untung Juanto, ST., MM., a senior executive, consultant, and transformation practitioner with more than 25 years of professional experience across local and multinational companies and diverse industries.
His career progressed from frontline
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