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BENEFITS OF DOCUMENT
ITIL Incident Management Process is essential Process in Service Support. Process is contained in ITIL Service Operation book. Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains ITIL Incident Management key definitions, process roles, CSFs, KPIs, Risks and Challenges.
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Source: ITIL Incident Management Process PowerPoint document
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ITIL Incident Management Process
It applies to All Industries.
File Size: 1.6 MB
Number of Slides: 34
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Initial upload date (first version): Jan 21, 2016
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