ITIL 4 Poster: ITIL 4 Service Value Chain (Inputs-Outputs) (PDF)

ITIL 4 Poster – 2019, ITIL 4 – Service Value Chain ( Inputs & Outputs) Poster – printable in A1, A2, A3

Poster gives complete overview of INPUTS and OUTPUTS of all 6 Service Value Chain Activities. Service Value chain activities are than used to build various Service value streams i.e. do VALUE STREAM MAPPING.

SERVICE VALUE CHAIN (central element of the Service Value System) is an operating model which outlines the key activities required to respond to demand and facilitate value realization.
Service Value Chain activities represent the steps an organization takes in the creation of value. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.

6 VALUE CHAIN ACTIVITIES are:
1. Plan
2. Improve
3. Engage
4. Design and transition
5. Obtain/build
6. Deliver and support

VALUE STREAM: A value stream is a series of steps that an organization uses to create and deliver products and services to a service consumer. A value stream is a combination of the organization's value chain activities.