What should we be doing during the Coronavirus pandemic? Download our FREE presentation on COVID-19. This is an exclusive promotion being run on LinkedIn.
  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT
  1. Easier implementation of Service Level Management in your Organisation
  2. ISO 20000 and ITIL v3 compliant
  3. Awareness and Implementation Workshop for SLM process

DOCUMENT DESCRIPTION

This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

Document contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify

Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) .

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Implementing Service Level Management (SLM) - PPT PowerPoint document

 
Top Flevy Author [?]

Implementing Service Level Management (SLM) - PPT

Sold by Ivana Nissen (this author has 34 documents)

$25.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Information Technology   ITIL  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 435.9 KB

Number of Slides: 31

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 20, 2017
Most recent version published: Feb 14, 2018

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS

"Your business framework guides help us add structure and clarity to what we're doing and I'm sure improve the output. They also save us a lot of time. Just in opportunity cost of our staff alone, these documents have paid for themselves many times over."

– VP of Marketing at a Multinational Corporation
  "Flevy has been proven to be an invaluable resource for our firm. We have used many of the documents in our client engagements as have found the content to be very thorough and professionally put together. Good to know a resource like this exists."

– Partner at a Management Consulting Firm




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Digital Transformation Strategy
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]
$89.00

Add to Cart View Details

Consultasaurus PowerPoint Deck
Listed under:  Project Management  PowerPoint Templates
View more from: Monster Templates
901-slide PowerPoint deck. ****Now only 45 Dollars for Decemeber***** ****NEW UPDATE - NOW 900 SLIDES!!!**** Consultasaurus PowerPoint Templates - 900+ unique editable slides with no duplication for Project Management, Reporting, Benchmarking, Analytics, Data [read more]
$45.00

Add to Cart View Details

ITIL 4 Poster: ITIL 4 Key Concepts (2019) - New
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
2-page PDF document. ITIL 4 Poster - 2019, ITIL 4 - Service Value System Poster - printable in A1, A2, A3 ( Note: This poster is also available as part od "ITIL 4 Foundation - PPT + ITIL 4 Poster" as well as "ITIL 4 - Bundle of 5 [read more]
$25.00

Add to Cart View Details

ITIL 4 Poster: ITIL 4 Service Value Chain (Inputs-Outputs)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
1-page PDF document. ITIL 4 Poster - 2019, ITIL 4 - Service Value Chain ( Inputs & Outputs) Poster - printable in A1, A2, A3 Poster gives complete overview of INPUTS and OUTPUTS of all 6 Service Value Chain Activities. Service Value chain activities [read more]
$25.00

Add to Cart View Details

Assessment Dashboard - Cyber Security Risk Management
Listed under:  Information Technology
View more from: Gerard Blokdijk   Top Flevy Author [?]
Excel workbook and supporting ZIP. National Institute of Standards and Technology (NIST) U.S. Department of Commerce Cyber Security Framework Aligned. Governments, sectors, and organizations around the world are increasingly recognizing the NIST Cyber Security [read more]
$79.00

Add to Cart View Details

ITIL 4 Foundation - PPT (New)
Listed under:  Information Technology  IT Service Management
View more from: Ivana Nissen   Top Flevy Author [?]
234-slide PowerPoint deck. ITIL 4 Foundation PPT: 200+ pages PPT including 75+ Exam preparation Questions ( Note: There is also a packaged offering including additionally the poster: see "ITIL 4 Foundation - PPT + ITIL 4 Poster [read more]
$65.00

Add to Cart View Details

ISO 27001/27002 Security Audit Questionnaire
Listed under:  Information Technology  Operations
View more from: John Kyriazoglou
Excel workbook. This spreadsheet contains a set of security questions and an evaluation method, which could be used to support your efforts in assessing whether your company complies with the requirements of ISO Security standard ISO 27001/27002. It is [read more]
$50.00

Add to Cart View Details

Change Management - Process Guide (ITSM, ISO 20000)
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
54-page Word document. IT Change Management - Process Guide (ITSM best practice, ISO 20000 compliant) This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document [read more]
$45.00

Add to Cart View Details

Change Management Process- PPT (IT Service Management, ITSM)
Listed under:  Information Technology  ITSM
View more from: Ivana Nissen   Top Flevy Author [?]
32-slide PowerPoint deck and supporting PDF. Change Management Process is essential Process in Service Transition. Process is contained in ITSM best practices. Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and [read more]
$30.00

Add to Cart View Details

Master Data Management (MDM) Reference Architecture
Listed under:  Information Technology
View more from: R Bradley Consulting
13-slide PowerPoint deck. The Master Data Management MDM Reference Architecture is an industry- and product-agnostic reference architecture that supports implementing the multiple styles of implementation (Regirtry, Consolidation, Co-existence, Centralised) [read more]
$29.00

Add to Cart View Details

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Post-merger Integration (PMI)
 
Organizational Design (OD)
 
Performance Management
 
Organizational Culture (OC)
 
Business Transformation
 
Process Improvement
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.