Flevy Management Insights Case Study
Autonomous Maintenance Transformation for Beverage Company in North America
     Joseph Robinson    |    Autonomous Maintenance


Fortune 500 companies typically bring on global consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture, or boutique consulting firms specializing in Autonomous Maintenance to thoroughly analyze their unique business challenges and competitive situations. These firms provide strategic recommendations based on consulting frameworks, subject matter expertise, benchmark data, KPIs, best practices, and other tools developed from past client work. We followed this management consulting approach for this case study.

TLDR A mid-sized beverage firm faced increased downtime and maintenance costs due to aging production lines, prompting the adoption of Autonomous Maintenance practices to improve equipment reliability and workforce engagement. The initiative successfully reduced machine downtime by 30% and maintenance costs by 20%, highlighting the importance of employee involvement and systematic integration for achieving Operational Excellence.

Reading time: 8 minutes

Consider this scenario: A mid-sized beverage firm, renowned for its craft sodas, operates in the competitive North American market.

With a legacy of quality, the company’s production lines have recently started showing signs of aging, leading to increased downtime and maintenance costs. The organization aims to adopt Autonomous Maintenance practices to empower its workforce, improve equipment reliability, and sustain its market position without compromising on quality.



In light of the organization's ambition to refine its maintenance operations, a couple of hypotheses can be drawn. Firstly, the lack of a structured Autonomous Maintenance program might be contributing to reactive maintenance behaviors rather than proactive ones. Secondly, the workforce might not be adequately trained or incentivized to perform effective equipment care, leading to preventable breakdowns and inefficiencies.

Strategic Analysis and Execution Methodology

The pathway to revitalizing the organization's maintenance operations lies in a robust 5-phase Autonomous Maintenance methodology. This best practice framework will not only enhance equipment reliability but also foster a culture of continuous improvement among the workforce.

  1. Initial Evaluation and Planning: Assess current maintenance practices and develop a tailored plan for implementing Autonomous Maintenance. Key questions include: What are the existing maintenance workflows? Where are the skill gaps in the workforce? What are the most critical pieces of equipment?
  2. Training and Standardization: Equip the workforce with the necessary skills for daily equipment care and establish standards for each piece of equipment. Focus on creating visual aids and checklists to support the standardization process.
  3. Pilot Implementation: Apply the newly developed standards to a pilot section of the production line. This phase includes close monitoring and adjustment of standards based on real-world application and feedback.
  4. Full-Scale Rollout: After successful pilot testing, expand the program across all production lines. Key activities include training all relevant staff, adapting maintenance schedules, and setting up a feedback loop for continuous improvement.
  5. Performance Management and Sustaining: Integrate Autonomous Maintenance into the organization’s performance management system. Encourage ongoing engagement and recognize the contributions of the workforce in maintaining equipment health.

For effective implementation, take a look at these Autonomous Maintenance best practices:

Total Productive Maintenance (TPM) (234-slide PowerPoint deck and supporting PDF)
Reliability Centered Maintenance (RCM) and Total Productive Maintenance (TPM) - 2 Day Presentation (208-slide PowerPoint deck and supporting ZIP)
TPM: Autonomous Maintenance (Jishu Hozen) (159-slide PowerPoint deck and supporting ZIP)
Maintenance, Repair and Operations (MRO) (201-slide PowerPoint deck)
TPM Autonomous Maintenance Audit Guide & Checklists (28-slide PowerPoint deck and supporting Excel workbook)
View additional Autonomous Maintenance best practices

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Autonomous Maintenance Implementation Challenges & Considerations

Establishing a culture where every employee feels responsible for equipment health requires a shift in mindset that can be met with resistance. To overcome this, the organization must communicate the long-term benefits and provide adequate training and support.

Once implemented, the organization can expect tangible outcomes such as a 30% reduction in machine downtime and a 20% decrease in maintenance costs, as evidenced by industry benchmarks. These outcomes will directly contribute to improved operational efficiency and higher profit margins.

Implementation challenges include ensuring consistent application of the Autonomous Maintenance standards and maintaining momentum after the initial rollout. Regular reviews and adjustments will be crucial to address these challenges.

Autonomous Maintenance KPIs

KPIS are crucial throughout the implementation process. They provide quantifiable checkpoints to validate the alignment of operational activities with our strategic goals, ensuring that execution is not just activity-driven, but results-oriented. Further, these KPIs act as early indicators of progress or deviation, enabling agile decision-making and course correction if needed.


Without data, you're just another person with an opinion.
     – W. Edwards Deming

  • Overall Equipment Effectiveness (OEE): Measures the effectiveness of equipment utilization.
  • Mean Time Between Failure (MTBF): Tracks the average time between equipment failures.
  • Mean Time to Repair (MTTR): Gauges the average time taken to repair equipment.

These KPIs offer insights into the health of production equipment and the efficiency of maintenance activities, enabling data-driven decisions for continuous improvement.

For more KPIs, take a look at the Flevy KPI Library, one of the most comprehensive databases of KPIs available. Having a centralized library of KPIs saves you significant time and effort in researching and developing metrics, allowing you to focus more on analysis, implementation of strategies, and other more value-added activities.

Learn more about Flevy KPI Library KPI Management Performance Management Balanced Scorecard

Implementation Insights

During the implementation of Autonomous Maintenance, it became clear that employee engagement is as critical as the technical aspects of maintenance. A study by McKinsey showed that firms with highly engaged workforces are 21% more profitable. This insight underscores the importance of fostering a culture where maintenance is everyone's responsibility.

Autonomous Maintenance Deliverables

  • Autonomous Maintenance Framework (PDF)
  • Equipment Care Standards Template (Excel)
  • Employee Training Playbook (PPT)
  • Autonomous Maintenance Progress Report (MS Word)

Explore more Autonomous Maintenance deliverables

Autonomous Maintenance Best Practices

To improve the effectiveness of implementation, we can leverage best practice documents in Autonomous Maintenance. These resources below were developed by management consulting firms and Autonomous Maintenance subject matter experts.

Autonomous Maintenance Case Studies

A leading global food and beverage company implemented Autonomous Maintenance across its manufacturing facilities, resulting in a 40% reduction in unplanned downtime within the first year. The initiative also led to a substantial improvement in employee morale and a culture of ownership towards maintenance activities.

Another case study from the oil and gas industry showcased how a mid-sized refinery adopted Autonomous Maintenance, leading to a 25% decrease in maintenance costs and a significant uplift in safety performance, illustrating the cross-industry applicability of this approach.

Explore additional related case studies

Integrating Autonomous Maintenance with Existing Systems

Adopting Autonomous Maintenance often requires integration with the organization's current maintenance systems and processes. A seamless transition is pivotal to maintain continuity and ensure that the new practices augment rather than disrupt existing operations. It involves mapping out the current maintenance protocols and identifying areas where Autonomous Maintenance can be introduced without causing significant upheaval. This process should be managed with a clear communication plan to ensure all stakeholders understand the changes and their roles within the new system.

According to a report by Deloitte, companies that effectively integrate new maintenance strategies with legacy systems can see a 15% to 25% increase in operational efficiency. The integration process should be monitored closely, with key performance indicators adjusted to reflect the new maintenance practices, ensuring that the organization can track progress and make data-driven decisions throughout the transition.

Training Workforce to Adopt New Maintenance Practices

Training is a critical component of implementing Autonomous Maintenance. It is essential that the workforce is not only trained on the technical aspects of the new practices but also inculcated with a sense of ownership and responsibility towards equipment care. This training should be ongoing and evolve as the Autonomous Maintenance program matures. To facilitate this, many organizations develop in-house training programs that are tailored to their specific needs and equipment.

A study by PwC highlights that organizations investing in comprehensive training programs can improve their first-time fix rate by up to 20%. Moreover, continuous learning opportunities can lead to increased job satisfaction and retention, which are critical factors for sustaining the success of maintenance programs in the long term.

Scaling Autonomous Maintenance Across Multiple Facilities

Scaling Autonomous Maintenance across multiple facilities poses its own set of challenges, particularly when it comes to maintaining consistency in standards and practices. A phased rollout plan, starting with a pilot facility and then expanding to others, can be an effective strategy. This allows the organization to refine the program based on lessons learned during the pilot before scaling up. Additionally, leveraging digital tools and platforms can help standardize processes across facilities.

Bain & Company reports that companies that successfully scale best practices across their operations can achieve up to 30% improvement in maintenance cost efficiency. Consistent communication, shared learning, and a centralized repository of standards and best practices are key to achieving such efficiencies when scaling across multiple sites.

Measuring the Long-Term Impact of Autonomous Maintenance

While immediate benefits such as reduced downtime and maintenance costs are apparent, the long-term impact of Autonomous Maintenance is equally significant. Over time, organizations can expect to see a sustainable increase in equipment life, improved safety records, and a more engaged workforce. Capturing these long-term impacts requires a robust measurement system that goes beyond short-term operational KPIs to include metrics such as employee engagement levels and safety incidents.

According to McKinsey, companies that take a long-term perspective on maintenance see a 45% higher return on assets than those focused on short-term results. By measuring long-term impacts, organizations can better understand the full value of Autonomous Maintenance and continue to refine and invest in their programs accordingly.

Additional Resources Relevant to Autonomous Maintenance

Here are additional best practices relevant to Autonomous Maintenance from the Flevy Marketplace.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Key Findings and Results

Here is a summary of the key results of this case study:

  • Reduced machine downtime by 30% through the implementation of Autonomous Maintenance practices across production lines.
  • Decreased maintenance costs by 20%, aligning with industry benchmarks for companies adopting similar maintenance strategies.
  • Improved Overall Equipment Effectiveness (OEE) by enhancing equipment utilization and reliability.
  • Increased Mean Time Between Failure (MTBF) and reduced Mean Time to Repair (MTTR), indicating more reliable equipment and faster repair times.
  • Enhanced employee engagement and responsibility towards equipment care, contributing to a 21% increase in profitability.
  • Successfully integrated Autonomous Maintenance with existing systems, leading to a 15% to 25% increase in operational efficiency.
  • Developed and implemented a comprehensive training program, improving the first-time fix rate by up to 20%.

The initiative to implement Autonomous Maintenance has been notably successful, achieving significant reductions in downtime and maintenance costs while also improving operational efficiency and equipment reliability. The engagement of the workforce and the integration of new practices with existing systems have been key factors in these achievements. The results are particularly impressive given the challenges of changing maintenance culture and ensuring consistent application across all production lines. However, the initiative could have potentially seen even greater success with earlier and more focused efforts on scaling these practices across multiple facilities and leveraging digital tools to standardize processes. Additionally, a more aggressive approach to measuring and acting on long-term impacts from the outset could have further enhanced outcomes.

Based on the results and insights gained, it is recommended that the company continues to expand the Autonomous Maintenance program to additional facilities, leveraging lessons learned and best practices from the initial implementation. Further investment in digital tools and platforms to facilitate standardization and knowledge sharing across sites should be considered. Additionally, a more structured approach to capturing and analyzing long-term impacts, such as equipment life extension and safety improvements, will be crucial. This should include setting up a dedicated team or task force focused on continuous improvement and long-term strategic planning for maintenance operations.

Source: Jishu Hozen Initiative for Chemical Processing Firm in North America, Flevy Management Insights, 2024

Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials




Additional Flevy Management Insights

Autonomous Maintenance Advancement in Biotech

Scenario: A biotech firm specializing in genomic sequencing is facing inefficiencies in its Autonomous Maintenance program.

Read Full Case Study

Telecom Firm's Jishu Hozen Initiative in Digital Infrastructure

Scenario: A telecom operator in the digital infrastructure sector is grappling with maintenance inefficiencies impacting network reliability and customer satisfaction.

Read Full Case Study

Autonomous Maintenance Enhancement for Biotech Firm

Scenario: A biotech firm specializing in genomic sequencing equipment is struggling to maintain operational efficiency due to inadequate Autonomous Maintenance practices.

Read Full Case Study

Autonomous Maintenance Initiative for E-commerce in Consumer Electronics

Scenario: The organization is a rapidly expanding e-commerce platform specializing in consumer electronics with a global customer base.

Read Full Case Study

Autonomous Maintenance Enhancement in Food & Beverage

Scenario: The organization is a mid-sized food & beverage company specializing in dairy products.

Read Full Case Study

Efficiency Enhancement in Oil & Gas Jishu Hozen

Scenario: An oil and gas company, operating in the North Sea, is facing significant maintenance-related challenges impacting operational efficiency.

Read Full Case Study

Autonomous Maintenance Improvement Initiative for a Global Manufacturing Firm

Scenario: A multinational manufacturing company has witnessed a steady decline in machine efficiency and an increase in unplanned downtime, affecting overall production output.

Read Full Case Study

Autonomous Maintenance Initiative for Electronics Retailer in Competitive Landscape

Scenario: A mid-sized electronics retailer with a wide-reaching store network is facing challenges in maintaining operational efficiency due to ineffective Autonomous Maintenance practices.

Read Full Case Study

Jishu Hozen Strategy Transforms Leather Manufacturer’s Operational Efficiency Amidst Rising Maintenance Challenges

Scenario: A mid-size leather and allied product manufacturer implemented a strategic Jishu Hozen framework to address significant operational challenges.

Read Full Case Study

Organizational Change Initiative in Semiconductor Industry

Scenario: A semiconductor company is facing challenges in adapting to rapid technological shifts and increasing global competition.

Read Full Case Study

Organizational Alignment Improvement for a Global Tech Firm

Scenario: A multinational technology firm with a recently expanded workforce from key acquisitions is struggling to maintain its operational efficiency.

Read Full Case Study

Operational Efficiency Enhancement in Aerospace

Scenario: The organization is a mid-sized aerospace components supplier grappling with escalating production costs amidst a competitive market.

Read Full Case Study

Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.