145-slide PowerPoint
$89.00
$89.00, 145-slides, Best for: Transformation leads and CIOs building phased digital roadmaps, maturity assessments, and execution templates.
EDITOR'S REVIEW
This deck stands out for its 100+ slide PowerPoint and an eight-lever Growth and Operational Improvement framework, paired with an integrated Digital Maturity Assessment, making it unusually actionable for a digital strategy project. The package includes the Digital Maturity Assessment across Customer Experience, Operations, and Information & Technology, plus templates and an appendix featuring frameworks like McKinsey’s Customer Decision Journey and Accenture’s Nonstop Customer Experience Model. It's particularly valuable for transformation leads and CIOs building phased roadmaps who need a quantified maturity view and ready-to-use materials to drive execution. [Learn more]
56-slide PowerPoint
$45.00
$45.00, 56-slides, Best for: Leaders running CX strategy development, journey mapping, and cross-functional alignment workshops
EDITOR'S REVIEW
This deck stands out by pairing a one-page Customer Experience Strategy Canvas with a comprehensive how-to guide, turning a CX vision into a practical, cross-functional blueprint. The Customer Experience Strategy Canvas maps every customer touchpoint and links them to defined customer-focused goals and metrics, helping marketing, operations, and finance align around a shared approach. It is most valuable for CX managers and marketing leaders seeking to codify a cohesive, customer-centric agenda across the organization, with clear ownership and actionable next steps. [Learn more]
143-slide PowerPoint
$79.00
$79.00, 143-slides, Best for: CX managers running persona-driven journey mapping workshops prior to digital channel launches
EDITOR'S REVIEW
This deck distinguishes itself by foregrounding Moments of Truth in the customer journey and pairing the mapping exercise with practical templates for personas and empathy maps within a PPT training package. It includes a ready-to-use set of journey-mapping templates and persona tools, making the approach concrete rather than purely conceptual. It's especially useful for teams planning persona-driven workshops before launching an online channel, helping align experiences around key touchpoints and user motivations. [Learn more]
225-slide PowerPoint, PDF
$89.00
$89.00, 225-slides + supplemental tools, Best for: Product managers and facilitators running design-thinking workshops to teach Empathize→Test methods and prototype exercises
EDITOR'S REVIEW
This deck stands out by grounding Design Thinking in the Stanford d.school framework and anchoring it with real-world case studies from Apple and Singapore Airlines, avoiding a purely theoretical treatment. It includes tangible workshop assets such as a Wallet Design Exercise and printable posters, along with templates for the Empathize, Define, Ideate, Prototype, and Test phases. It’s particularly useful in classroom or corporate training contexts where teams practice the full Empathize–Test cycle, from user empathy to prototyping and evaluation. [Learn more]
35-slide PowerPoint
$29.00
$29.00, 35-slides, Best for: Digital transformation leaders and CIOs orchestrating enterprise programs across strategy, customer journey, RPA, and analytics
EDITOR'S REVIEW
This deck distinguishes itself by pairing a holistic six-building-block framework with ready-to-use slide templates, turning digital transformation theory into actionable program design. The 6 blocks are Strategy and Innovation, Customer Decision Journey, RPA, Organization, Technology, and Big Data and Analytics, providing a concrete framework that cuts across people, process, and technology. It’s particularly valuable for transformation program leaders and CIOs orchestrating enterprise initiatives from strategy through analytics, offering a structured blueprint for execution and stakeholder alignment. [Learn more]
30-slide PowerPoint, Excel template
$35.00
$35.00, 30-slides + supplemental tools, Best for: CX leaders and CCOs starting a CX program to assess maturity and prioritize improvement initiatives.
EDITOR'S REVIEW
This deck stands out by pairing a seven-competency CX maturity framework with an actionable scoring and visualization tool, designed to translate assessment results into a concrete improvement program. It includes a 1-to-5 rating scale across the 7 competencies and an accompanying spreadsheet that graphs the maturity results, making progress easy to track. It is well-suited for CX leaders and senior managers launching a CX program or recalibrating an existing one, helping them translate current capabilities into a prioritized roadmap for change. [Learn more]
32-slide PowerPoint
$29.00
$29.00, 32-slides, Best for: Strategy and customer-experience leaders redesigning operating models to shift from product to customer-centric delivery
EDITOR'S REVIEW
This deck integrates the McKinsey Decision Journey with a six-building-block blueprint for a customer-centric operating model, making the shift more actionable than typical strategy slides. It includes templates for your own business presentations and highlights the Decision Journey as a structured way to map touchpoints across the customer path. It is particularly valuable for strategy and customer-experience teams redesigning operating models around customer value and segmentation to align streams and deliver differentiated value. [Learn more]
103-slide PowerPoint
$69.00
$69.00, 103-slides, Best for: CX leaders and transformation teams building a customer-centric organization via journey mapping and service design.
EDITOR'S REVIEW
This deck stands out by pairing a structured 3-phase CX design approach with ready-to-use slide templates, turning customer-centric theory into deployable work products. It delivers trend-driven insights on customer behavior and practical methods for journey mapping, human-centered design, and service design as the bridge between strategy and delivery. It is particularly useful for CX teams looking to embed a customer-centric culture through concrete frameworks and presentation assets, and for transformation initiatives aiming to operationalize omnichannel experiences. [Learn more]
25-slide PowerPoint
$29.00
$29.00, 25-slides, Best for: Executives and CRM leads aligning CRM strategy, value propositions, and CX into implementation and business cases
EDITOR'S REVIEW
This deck distinguishes itself by treating CRM strategy as the glue between customer experience design and business case realization, presenting it as the final integration step in the Customer Analysis Approach. It includes a CRM Index to benchmark current versus future positioning and ties customer economics, segmentation, and value propositions to concrete actions. Structured into CRM Design, CXP Design, and Strategy Implementation, it’s especially valuable for executives and CRM leads who need to translate analyses into a documented implementation plan that aligns technology, processes, and organization with strategic goals. [Learn more]
21-slide PowerPoint, ZIP
$35.00
$35.00, 21-slides + supplemental tools, Best for: Executives and HR leads running a cross-functional customer-culture diagnostic and gap analysis for improvement planning
EDITOR'S REVIEW
This deck distinguishes itself by offering a self-assessment framework that evaluates culture across 13 dimensions and ships with an analysis spreadsheet and presentation templates, turning results into communicable insights. It targets executives and HR leads coordinating cross-functional diagnostics and improvement planning to align the organization around customer outcomes, with a practical structure for stakeholder workshops and action planning. [Learn more]
The Role of UX in Risk Management
The risks associated with poor UX—including decreased sales, damaged brand reputation, higher customer acquisition costs—underline the importance of UX in Risk Management. Proactive assessment of UX quality, ongoing refinement of UX aspects, and systematic allocation of resources towards UX can mitigate these risks, and potentially turn them into opportunities.
In the era of customer-centric business, executives who appreciate the strategic value of UX are poised for success. From Digital Transformation to Risk Management, insightful UX design makes a tangible impact, fostering customer loyalty and driving business performance. As Jeff Bezos, CEO of Amazon, sagely noted, "We're not competitor obsessed, we're customer obsessed." Embracing this mindset empowers organizations to create more meaningful, engaging user experiences that nurture customer relationships and fuel business growth.
PowerPoint (41)
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