1. Visual aid to ITIL Awareness campaign
2. Overview of ALL ITIL processes

DOCUMENT DESCRIPTION

ITIL v3 - 2011 Lifecycle Poster - printable in A1, A2, A3

Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Poster includes all ITIL Processes:

Service Strategy: 4 processes

1. Strategy Management for IT Services
2. Financial management for IT Services
3. Demand management
4. Service Portfolio management
5. Business Relationship Management

Service Design: 8 processes

1. Service Catalog Management
2. Service Level Management
3. Availability Management
4. Capacity Management
5. It Service Continuity Management
6. Information Security Management
7. Supplier Management
8. Design Coordination

Service Transition: 7 processes

1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
6. Evaluation
7. Knowledge Management

Service Operation: 5 processes

1. Event Management
2. Incident Management
3. Request Fulfillment
4. Problem Management
5. Access Management

Continual service improvement: 1 process

1. 7 step improvement process



Each process is described though its activities, key deliverables and key concepts.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.