Framework for Business Process Redesign via VSM PPT

This PPT slide, part of the 32-slide Six Building Blocks of a Customer-Centric Organization PowerPoint presentation, outlines a framework for redesigning business processes through Value Stream Mapping (VSM). It emphasizes the goal of delivering maximum value to customers while minimizing waste across 3 critical phases: Design, Build, and Sustain. The Design phase focuses on conceptualizing the product or service from the customer’s perspective. The Build phase addresses the logistics of delivering the product or service efficiently. Finally, the Sustain phase ensures that the product remains valuable throughout its lifecycle.

VSM is described as a collaborative effort that requires input from various stakeholders involved in the process being mapped. This collaborative approach is essential for creating an accurate and effective Value Stream Map. The slide highlights that the mapping process should be facilitated by an expert, which underscores the importance of experienced guidance in navigating the complexities of value stream mapping.

The slide also delineates eight key steps involved in the creation of a Value Stream Map. These steps include Sponsor Selection, Team Selection, Process Selection, Data Collection and Current State Map, Current State Evaluation, Future State Map, Action Plan, and Benefits Measurement. Each step plays a vital role in ensuring that the mapping process is thorough and actionable.

By following this structured approach, organizations can identify inefficiencies, streamline operations, and ultimately enhance customer satisfaction. This slide serves as a practical guide for executives looking to implement VSM in their organizations, providing a clear pathway to improving business processes and delivering greater value.

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Customer Experience Customer Decision Journey Customer-centric Organization Value Stream Mapping Customer Satisfaction Logistics