This PPT slide, part of the 44-slide Omni-channel Retail Strategy PowerPoint presentation, presents a detailed overview of benchmarks related to omni-channel supply chain performance, emphasizing the importance of monitoring key performance indicators (KPIs) to enhance operational effectiveness. It outlines the necessity of having an integrated, customer-focused supply chain that aligns with the expectations of omni-channel customers. The text suggests that the organization can achieve its goals by evaluating performance against established benchmarks.
The slide categorizes KPIs into 2 main areas: Supply Chain and Fulfillment, and Operational metrics. For Supply Chain and Fulfillment, it lists specific KPIs such as fulfillment cost per order, customer service cost per order, and labor costs, among others. Each KPI is accompanied by 3 levels of performance: Entry level, Average, and Leading. This structure allows for a clear comparison of the organization's current standing against industry standards. For instance, the leading fulfillment cost per order is significantly lower than the entry level, indicating potential areas for improvement.
Operational metrics include gross margin, revenue growth, and repeat customer rate, which are critical for assessing overall business health. The slide indicates that higher performance in these areas correlates with better supply chain management. The concluding statement reinforces the idea that lower percentages in fulfillment costs directly relate to more effective supply chain operations.
This slide serves as a strategic tool for executives to identify performance gaps and prioritize actions that can lead to operational improvements. By focusing on these benchmarks, the organization can better align its supply chain strategies with customer expectations and market demands.
This slide is part of the Omni-channel Retail Strategy PowerPoint presentation.
This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It teaches a practical consulting framework actively used by tier-1 consulting firms.
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Retail Strategy Omni-channel Marketing Omni-channel Supply Chain Channel Strategy Customer Service Supply Chain Management Supply Chain Key Performance Indicators Revenue Growth KPI
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