Optimizing Omni-channel Supply Chain Performance Metrics PPT

This PPT slide, part of the 44-slide Omni-channel Retail Strategy PowerPoint presentation, presents a detailed analysis of benchmarks related to an omni-channel supply chain, emphasizing the importance of monitoring key performance indicators (KPIs) to enhance operational effectiveness. It outlines various metrics that are critical for assessing supply chain performance, categorized under "Supply chain and fulfillment" and "Operational" sections.

In the first category, several KPIs are listed, including fulfillment cost per order, customer service cost per order, labor cost, and warehouse cost. Each KPI is presented with 3 levels: entry level, average, and leading. This structure allows for a clear comparison of performance against established standards. For instance, the leading fulfillment cost per order is significantly lower than both the average and entry levels, indicating a potential area for improvement.

The operational metrics include gross margin, revenue growth, repeat customer rate, and average order value. These metrics provide insights into the overall health of the business and its ability to retain customers. Notably, the average order value for repeat customers shows a substantial difference between entry and leading levels, suggesting that focusing on customer retention could yield significant financial benefits.

The slide concludes with a note that emphasizes the relationship between lower percentages in these metrics and greater effectiveness in managing returns or fulfillment costs. This insight is crucial for decision-makers looking to optimize their supply chain strategies. By leveraging these benchmarks, organizations can identify gaps in performance and take actionable steps to enhance their supply chain operations, ultimately positioning themselves as leaders in the omni-channel marketplace.

This slide is part of the Omni-channel Retail Strategy PowerPoint presentation.

This presentation is created by former McKinsey, BCG, Deloitte, EY, and Capgemini consultants. It teaches a practical consulting framework actively used by tier-1 consulting firms.

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Omni-channel Marketing Retail Strategy Omni-channel Supply Chain Channel Strategy Customer Service Supply Chain Key Performance Indicators Customer Retention Revenue Growth KPI Positioning

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