Service Level Management (SLM) Template - Process Guide (Word DOCX)

BENEFITS OF DOCUMENT

1. Easier implementation of Service Level Management in your Organisation
2. Templates for SLA, OLA, UC, Service Reviews
3. ISO 20000, ITIL best practice compliant

DESCRIPTION

This product (Service Level Management [SLM] Template - Process Guide) is a 66-page Word document with a supplemental PDF document, which you can download immediately upon purchase.

This document establishes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.


This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This comprehensive guide also includes a detailed breakdown of the Service Review Meetings, outlining the critical inputs and outputs necessary for effective service evaluation. It provides actionable insights on managing service performance, availability, and customer satisfaction through structured feedback mechanisms. This Word document is an essential tool for any organization aiming to align IT services with business objectives and drive continuous improvement.

Source: Best Practices in ITIL Word: Service Level Management (SLM) Template - Process Guide Word (DOCX) Document, Ivana Nissen