A bundle is a pre-defined set of documents. By purchasing the document bundle as a whole, you achieve significant savings from purchasing the documents individually. There is sometimes duplicate content among the bundled documents. See full details below.
ALL FEES INCLUDED
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BENEFITS OF BUNDLE
This Bundle includes:
• ITIL Poster (printable in A2 and A3 format)
• ITIL Overview PPT (135 slides)
ITIL v3 Overview includes ALL 26 ITIL Processes & 4 Functions in a 135-slide PowerPoint presentation. Overview is based on the ITIL V3 Best Practice Framework ( ITIL v3 2011 updated version).
Document gives insight in the whole of the Service Lifecycle and covers:
2. ITIL Service Strategy
3. ITIL Service Design
4. ITIL Service Transition
5. ITIL Service Operation
6. ITIL Continual Service Improvement
Graphical illustrations are based on our ITIL v3-2011 Licecycle Poster.
THERE ARE 2 PRODUCTS ARE IN THIS BUNDLE:
Individual Price: $55.00
Individual Price: $20.00
Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form.
ABOUT THE AUTHOR: IVANA NISSEN
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.
ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 - today)
Service Desk Institute auditor (2004 - today)
Service Desk Institute consultant (2004 - today)
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)
Ivana Nissen has published 27 additional documents on Flevy.
This business document is categorized under the function(s): Information Technology ITIL
It applies to IT Consulting
Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.
Initial upload date (first version): Jun 5, 2018
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