BENEFITS OF DOCUMENT
DESCRIPTION
ITIL 4 Foundation PPT: 200+ pages PPT including 75+ Exam preparation Questions
( Note: There is also a packaged offering including additionally the poster: see "ITIL 4 Foundation – PPT + ITIL 4 Poster (New)")
Couseware is accredited according to the actual official Syllabus and contains:
1. The key concepts and value of IT service management to IT service providers and their customers
2. Service Value System
3. 4 Dimensions of Service Management
4. ITIL Guiding Principles
5. How the ITIL guiding principles can help organizations adopt and adapt service management
6. The activities of the service value chain, and how they interconnect
7. The purpose and key terms of 18 ITIL practices and the 7 essential practices
8. How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization's size, structure or industry
9. How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
10. Everything needed to pass the official ITIL 4 Foundation exam
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Source: ITIL 4 Foundation (New) PowerPoint (PPTX) Presentation, ivananissen
ITIL ITSM Change Management Service Management Incident Management Organizational Silos ISO 20000 Configuration Management Soft Skills Stakeholder Management
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