This PPT slide, part of the 32-slide How to Conduct Consulting Interviews PowerPoint presentation, emphasizes the importance of using responsive questions to clarify vague or general statements made by interviewees. It presents a structured approach to engaging with interviewees who often provide non-specific or exaggerated phrases. The left side lists common phrases that interviewees frequently use, such as “Costs are quite low…” and “Lots of good initiatives underway…”. These statements are typically ambiguous and require further probing to extract actionable insights.

On the right side, the slide provides examples of responsive questions that can be employed to gain clarity. Questions like “Which costs specifically, and low compared to what?” and “Which ones have been most successful?” illustrate how to direct the conversation towards specifics. This method not only helps in gathering more detailed information, but also encourages interviewees to elaborate on their statements, leading to a deeper understanding of the subject matter.

The bottom section of the slide contains 2 key directives: to listen for non-specific phrases and to pursue issues to their resolution without overpowering the interviewee. This highlights the balance needed in conducting interviews—being assertive in seeking clarity while also allowing the interviewee to express their thoughts fully.

Overall, the slide serves as a practical guide for consultants and executives who aim to enhance their interviewing techniques. By implementing these responsive questioning strategies, one can significantly improve the quality of information gathered during interviews, ultimately leading to better decision-making and strategic insights.

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