Mapping the Student Experience: Focused Fran's Journey PPT

This PPT slide, part of the 34-slide Customer Journey Map PowerPoint presentation, presents a detailed Customer Journey Map focused on a persona named "Focused Fran," who represents a prospective undergraduate student. This visual framework outlines her scenario, goals, and experiences as she navigates the process of researching schools. The journey is segmented into 4 key stages: Awareness, Consideration, Decision, and Post-decision, each highlighting specific actions, emotions, touchpoints, and insights.

In the Awareness phase, Fran engages in broad Google searches and feels a mix of confusion and curiosity. She visits various websites and social media platforms, seeking information about schools. The slide suggests that enhancing the visibility of campus life on the website could address her needs more effectively.

Moving to the Consideration stage, Fran experiences excitement, but also uncertainty. She revisits websites multiple times, reviews financial aid information, and schedules campus visits. The inclusion of student success videos and detailed visit schedules is noted as beneficial in guiding her decisions.

The Decision phase shows Fran feeling confident yet overwhelmed. She interacts with admissions, applies for financial aid, and navigates the application process. The slide highlights the need for clearer communication regarding application steps and timelines, as Fran finds the financial aid overview cumbersome.

Finally, in the Post-decision stage, Fran feels a mix of excitement and nervousness as she weighs her options. The slide emphasizes the importance of follow-up communications, such as virtual tours and orientation information, to reinforce her choice and ensure a smooth transition.

Overall, this slide effectively illustrates the critical touchpoints and emotional states throughout Fran's journey, providing valuable insights for improving customer experience and engagement strategies.

This slide is part of the Customer Journey Map PowerPoint presentation.

Download the Full Presentation

EXPLORE MORE SLIDES FROM THIS PRESENTATION

EXPLORE MORE PRESENTATIONS ON

Customer Decision Journey Customer Experience Customer Journey

Are you familiar with Flevy? We are you shortcut to immediate value.

Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Flevy is the world's largest knowledge base of best practices.

Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.

Read Customer Testimonials

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The

... [read more]

– Roderick Cameron, Founding Partner at SGFE Ltd

"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor

... [read more]

– Michael Duff, Managing Director at Change Strategy (UK)

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I

... [read more]

– Nishi Singh, Strategist and MD at NSP Consultants