Strategic Performance Metrics Overview PPT

This PPT slide, part of the 54-slide Balanced Scorecard - Comprehensive Guide PowerPoint presentation, presents a sample balanced scorecard, a strategic management tool used to measure organizational performance across various dimensions. It is divided into 4 main categories: Market/Customer, Financials, People Management, and Internal Operations. Each category includes specific metrics that organizations can track to assess their effectiveness in achieving strategic objectives.

Under the Market/Customer section, metrics focus on customer satisfaction and market penetration. Key indicators include customer satisfaction per product or segment, accounts per product, and loyalty program penetration. These metrics aim to gauge how well the organization meets customer needs and maintains market presence.

The Financials section emphasizes profitability and financial health. Metrics such as profit, return on equity, and cost-income ratio are highlighted. These indicators provide insights into the organization's financial performance and effectiveness of current initiatives.

People Management metrics assess employee satisfaction and skills. This section includes staff satisfaction per skill group and attrition rates, which are critical for understanding workforce stability and engagement. High attrition rates could signal underlying issues that need addressing.

Internal Operations metrics focus on operational efficiency and risk management. Indicators like internal service excellence and speed of innovation are crucial for evaluating how well the organization optimizes its processes. This section also addresses acquisition ratios and servicing ratios, which are essential for understanding operational effectiveness.

The status indicators (green, amber, red) next to each metric allow for quick visual assessment of performance against targets. This structured approach enables organizations to identify areas needing improvement and align their strategic initiatives accordingly. Overall, the balanced scorecard serves as a comprehensive framework for performance measurement and strategic alignment.

This slide is part of the Balanced Scorecard - Comprehensive Guide PowerPoint presentation.

Download the Full Presentation

EXPLORE MORE SLIDES FROM THIS PRESENTATION

EXPLORE MORE PRESENTATIONS ON

Balanced Scorecard Risk Management Performance Measurement Customer Satisfaction Service Excellence Innovation

Are you familiar with Flevy? We are you shortcut to immediate value.

Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations

Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.

Flevy is the world's largest knowledge base of best practices.

Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.

Read Customer Testimonials

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The

... [read more]

– Roderick Cameron, Founding Partner at SGFE Ltd

"Flevy is now a part of my business routine. I visit Flevy at least 3 times each month.

Flevy has become my preferred learning source, because what it provides is practical, current, and useful in this era where the business world is being rewritten.

In today's environment where there are so

... [read more]

– Omar Hernán Montes Parra, CEO at Quantum SFE

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"I am extremely grateful for the proactiveness and eagerness to help and I would gladly recommend the Flevy team if you are looking for data and toolkits to help you work through business solutions."

– Trevor Booth, Partner, Fast Forward Consulting

"Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I

... [read more]

– M. E., Chief Commercial Officer, International Logistics Service Provider

"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.

The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."

– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.