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DESCRIPTION
ITIL v3 – 2011 Lifecycle Poster – printable in A1, A2, A3
Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Poster includes all ITIL Processes:
Service Strategy: 4 processes
1. Strategy Management for IT Services
2. Financial management for IT Services
3. Demand management
4. Service Portfolio management
5. Business Relationship Management
Service Design: 8 processes
1. Service Catalog Management
2. Service Level Management
3. Availability Management
4. Capacity Management
5. It Service Continuity Management
6. Information Security Management
7. Supplier Management
8. Design Coordination
Service Transition: 7 processes
1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
6. Evaluation
7. Knowledge Management
Service Operation: 5 processes
1. Event Management
2. Incident Management
3. Request Fulfillment
4. Problem Management
5. Access Management
Continual service improvement: 1 process
1. 7 step improvement process
Each process is described though its activities, key deliverables and key concepts.
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Source: Best Practices in ITIL PDF: ITIL Lifecycle Poster (ITIL v3-2011) PDF (PDF) Document, ivananissen
OVERVIEW
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ITIL Overview PPT & ITIL Poster - ALL ITIL Processes
This bundle contains 2 total documents. See all the documents to the right.
ITIL ITSM Service Management Incident Management Change Management Process Analysis Workflow Project Management ISO 20000 PowerPoint Diagrams Compilation Business Continuity Planning Business Impact Analysis Human Resources Information Technology Problem Management Contract
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