ITIL Service Strategy Overview (PowerPoint PPTX)

ITIL Service Strategy overview.

Introduction to ITIL:
•  What is ITIL?
•  How can ITIL Help your organisation?

What is a Service:
•  Definition of a service
•  Output vs. Outcome
•  Service Value
•  Utility and Warranty
•  Value creation through Services
•  Economic Value of a Service
•  Marketing Mindset

Introduction to Service Strategy:
•  Deciding on Strategy
•  Outperforming competitors
•  4 Ps of Service Strategy ( Perspective, Position, Plan, Pattern)
•  Service Strategy – Purpose and Objectives
•  Service Strategy – Scope
•  Service Strategy – Value to business

Key concepts:
1. Service Portfolio
2. Business case
3. Business Impact Analysis (BIA)
4. Risk Management
5. Kano Model

ITIL Service Strategy processes:
What is a process
Roles and Responsibilities
Processes:
1. Strategy Management for IT Services
2. Business Relationship Management
3. Demand Management
4. Service Portfolio Management
5. Financial Management for IT Services