We just launched our long-awaited subscription service—FlevyPro. Get documents for the price of a coffee. Check it out here!
  This is a partial preview. Full document is 56 slides. View large preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT
  1. Develop a Customer Experience Strategy that makes a real difference in the market
  2. Attract and retain customers quickly and easily
  3. Align your business around the customer

DOCUMENT DESCRIPTION

Customer Experience is fast becoming the key business battleground in many markets.

In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver superb experiences to their customers. Having such a strategy will increase customer satisfaction and loyalty, grow word of mouth referrals and significantly contribute to your bottom line.

This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.

You will be taken through the steps involved in
- Understanding your customers
- Defining customer focussed business goals
- Creating a culture that focusses on the customer
- Defining customer focussed business metrics
- Identifies service and sales models that place the customer first
- Create retention and engagement plans to keep customers hooked

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Experience Strategy - Template and Guide PowerPoint document

This document is part of the following Business Toolkit:

Customer Experience View Details
 

Customer Experience Strategy - Template and Guide

Sold by CustCore Consulting (this author has 2 documents)

$65.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Operations   Strategy, Marketing, & Sales  

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 723.6 KB

Number of Slides: 56

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from CustCore Consulting)

Initial upload date (first version): Apr 26, 2016
Most recent version published: Apr 13, 2017

Ask the Author a Question

Must be logged in Click here to log in

Report

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Digital Transformation Strategy
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
111-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]
$89.00

Add to Cart View Details

Design Thinking
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
225-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]
$59.00

Add to Cart View Details

Customer Loyalty
Listed under:  Organization, Change, & HR  Strategy, Marketing, & Sales
View more from: Documents & Files   Top Flevy Author [?]
89-slide PowerPoint deck. Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even more customers. However, that focus is not how you build customer loyalty. You build loyalty by: - [read more]
$99.99

Add to Cart View Details

Customer Value Driven Strategic Approach
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: bemola
38-page PDF document. This document is dealing with strategic planning from a specific perspective; how we can better understand the real needs of our existing and potential clients and how we can change our business model in order to enhance customer [read more]
$39.99

Add to Cart View Details

Customer Experience Blueprint
9-page Word document. This document is for designing customer experience strategy for your organisation. It has been used by hundreds of organisations around the world to shape world-class customer experience strategies. This document will give you all the [read more]
$49.00

Add to Cart View Details

CRM and the Customer Experience
25-slide PowerPoint deck. This presentation discusses Customer Relationship Management (CRM) strategy and developing the Customer Experience (CXP). This is the final phase of the Customer Analysis Approach and where all the previous analyses and recommendations [read more]
$12.95

Add to Cart View Details

Customer Experience
21-slide PowerPoint deck. Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few [read more]
$12.95

Add to Cart View Details

Customer Decision Journey and Social Media Strategy
16-slide PowerPoint deck. The Customer Decision Journey is a framework developed by McKinsey & Co. The management consulting firm developed this framework based on research of the purchase decisions of almost 20,000 consumers across 5 industries and 3 continents. [read more]
$12.95

Add to Cart View Details

Organizational Excellence Framework - Customers
Listed under:  Operations  Quality Management System
View more from: Dawn Ringrose
45-slide PowerPoint deck. This is an introductory workshop on customers. It focuses on defining and implementing good customer practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates [read more]
$160.00

Add to Cart View Details

Business Case Development Framework
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
$45.00

Add to Cart View Details

What project are you working on?
Customer Experience?   Growth-Share Matrix?   Sales?   Or something else.
Have a look at our holistic Business Toolkits. We have over 250+ toolkits covering a wide range of business topics.
Have you found the documents you need?   
Tell us what documents you're looking for and let us do the digging.