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DESCRIPTION
Poster gives complete overview of ITIL 4 Guiding principles.
Guiding principle – a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.
ITIL GUIDING PRINCIPLES enable integrated use of multiple methods into an overall approach to service management.
ITIL Guiding principles are:
1. Focus on value
2. Start where you are
3. Progress iteratively with feedback
4. Collaborate and promote visibility
5. Think and work holistically
6. Keep it simple and practical
7. Optimize and automate
Guiding principles for service management enable organisaton to:
• ADOPT a service oriented approach into their culture
• ADAPT best practice guidance to their own specific needs and circumstances
• INTEGRATE the use of multiple methods into an overall approach to managing services and delivering value.
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Source: Best Practices in ITIL PDF: ITIL 4 Poster: ITIL 4 Guiding Principles (printable A1, A2) PDF (PDF) Document, ivananissen
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ITIL Service Management ITSM Incident Management Human Resources Change Management Configuration Management Problem Management Information Technology Workflow
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