Flevy Management Insights Q&A
What is a price sensitivity model?


This article provides a detailed response to: What is a price sensitivity model? For a comprehensive understanding of Pricing Strategy, we also include relevant case studies for further reading and links to Pricing Strategy best practice resources.

TLDR A price sensitivity model helps organizations optimize pricing by analyzing how price changes impact demand, considering factors like price elasticity, competitive pricing, and customer segmentation.

Reading time: 5 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does Price Sensitivity Model mean?
What does Perceived Value mean?
What does Price Elasticity mean?
What does Customer Segmentation mean?


Understanding what a price sensitivity model is, forms a critical part of strategic planning for any organization looking to optimize its pricing strategy. At its core, a price sensitivity model is a framework that helps organizations determine how changes in price affect the demand for their product or service. This model is pivotal for setting prices that maximize profits without alienating customers. It's not just about finding the highest price the market will bear but also understanding the price points at which demand starts to drop off significantly.

Consulting firms often emphasize the importance of leveraging data-driven insights to inform pricing strategies. A price sensitivity model typically involves collecting and analyzing data on how customers have responded to different price points in the past. This can include A/B testing, market surveys, and historical sales data analysis. The goal is to identify price elasticity—how sensitive customers are to changes in price. For instance, a high elasticity indicates that sales volume is significantly affected by price changes, which is common in highly competitive markets.

Implementing a price sensitivity model requires a deep understanding of the customer base and the value they place on the product or service. This is where the concept of perceived value comes into play. It's crucial for organizations to align their pricing with the value that customers attribute to their offering. This alignment can be the difference between a product that flies off the shelves and one that languishes unsold. Therefore, the model is not just a tool for setting prices but also a strategic asset in understanding market dynamics and customer behavior.

Key Components of a Price Sensitivity Model

The price sensitivity model encompasses several key components that organizations must consider. First, the price elasticity of demand is a fundamental aspect, indicating how demand varies with price changes. A thorough analysis of this elasticity allows organizations to predict how a price adjustment might impact overall sales volume and revenue. Secondly, the model considers competitive pricing. Understanding how your prices compare with those of competitors is crucial, especially in markets where customers have many alternatives. Lastly, the model evaluates psychological pricing barriers, such as price points that customers perceive as significantly higher or lower in value.

Another critical component is the cost structure of the organization. The model must take into account the cost of goods sold (COGS) and other operational expenses to ensure that the pricing strategy is sustainable in the long term. Additionally, segmentation is vital. Different customer segments may exhibit varying levels of price sensitivity. Tailoring prices to these segments can optimize revenue and market share. For example, premium customers might be less price-sensitive than bargain hunters, and pricing strategies can be adjusted accordingly.

Frameworks and templates provided by consulting firms can be instrumental in developing a robust price sensitivity model. These resources often include best practices, methodologies, and analytical tools that have been proven effective across industries. By leveraging such expertise, organizations can avoid common pitfalls and accelerate the development of their pricing strategies.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Real-World Applications and Benefits

Real-world examples of price sensitivity models in action can be found across various industries. For instance, in the retail sector, dynamic pricing algorithms take into account price sensitivity to adjust prices in real-time based on demand, competition, and inventory levels. Airlines and hotels also use sophisticated price sensitivity models to optimize pricing for seats and rooms, respectively, maximizing revenue based on fluctuating demand patterns.

The benefits of implementing a price sensitivity model are manifold. Organizations can achieve optimal pricing that maximizes profitability while maintaining or growing market share. It also allows for more informed strategic decisions regarding product development, marketing, and sales strategies. By understanding the price sensitivity of their customers, organizations can tailor their offerings more effectively, enhancing customer satisfaction and loyalty.

In conclusion, a price sensitivity model is an indispensable tool in the arsenal of any organization looking to refine its pricing strategy. It provides actionable insights that help balance profitability with market competitiveness. In today's data-driven business environment, the ability to accurately gauge and respond to price sensitivity can be a significant determinant of an organization's success. Consulting firms and industry experts continue to develop and refine these models, underscoring their importance in strategic planning and operational excellence.

Best Practices in Pricing Strategy

Here are best practices relevant to Pricing Strategy from the Flevy Marketplace. View all our Pricing Strategy materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Pricing Strategy

Pricing Strategy Case Studies

For a practical understanding of Pricing Strategy, take a look at these case studies.

Pricing Strategy Reform for a Rapidly Growing Technology Firm

Scenario: A technology company developing cloud-based solutions has experienced a surge in customer base and revenue over the last year.

Read Full Case Study

Dynamic Pricing Strategy for Luxury Cosmetics Brand in Competitive Market

Scenario: The organization, a luxury cosmetics brand, is grappling with optimizing its Pricing Strategy in a highly competitive and price-sensitive market.

Read Full Case Study

Pricing Strategy Refinement for Education Tech Firm in North America

Scenario: An education technology firm in North America is struggling to effectively price its digital learning platforms.

Read Full Case Study

Dynamic Pricing Strategy Framework for Telecom Service Provider in Competitive Landscape

Scenario: The organization in question operates within the highly saturated telecom industry, facing intense price wars and commoditization of services.

Read Full Case Study

Dynamic Pricing Strategy for Construction Equipment Manufacturer

Scenario: A leading construction equipment manufacturer is confronted with a pressing need to overhaul its pricing strategy to remain competitive.

Read Full Case Study

Dynamic Pricing Strategy for Regional Telecom Operator

Scenario: The organization, a mid-sized telecom operator in the Asia-Pacific region, is grappling with heightened competition and customer churn due to inconsistent and non-competitive pricing structures.

Read Full Case Study

Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

What impact are global economic fluctuations having on pricing strategies across different industries?
Global economic fluctuations significantly influence pricing strategies in various industries, necessitating businesses to adapt through dynamic pricing, understanding market and consumer behavior changes, and leveraging advanced analytics for competitive advantage and profitability. [Read full explanation]
How is the rise of artificial intelligence and machine learning influencing the development and implementation of dynamic pricing models?
AI and ML are revolutionizing Dynamic Pricing by enabling real-time, data-driven price adjustments, optimizing profitability, and enhancing competitiveness across industries. [Read full explanation]
How are businesses adapting their pricing strategies to cater to the gig economy and freelance market?
Organizations are adapting to the gig economy by implementing Dynamic Pricing, Subscription and Membership Models, and Value-Based Pricing, focusing on flexibility, innovation, and customer-centric approaches to ensure market competitiveness and sustainability. [Read full explanation]
How do you assess the elasticity of demand for your products when considering a pricing strategy adjustment?
Assessing demand elasticity is crucial for Pricing Strategy adjustments, involving market segmentation, advanced analytics, and both quantitative and qualitative research to optimize revenue and market position. [Read full explanation]
How can businesses leverage subscription-based pricing models to enhance customer loyalty and recurring revenue?
Subscription-based pricing models boost customer loyalty and recurring revenue through personalized offerings, strategic engagement, flexible plans, and value-added services, supported by examples like Netflix and Spotify. [Read full explanation]
How are companies adapting their pricing strategies to the increasing consumer demand for sustainable and ethical products?
Organizations are adapting pricing strategies to meet the demand for sustainable and ethical products by aligning with ESG principles, employing Value-based Pricing, Dynamic Pricing, and Subscription Models, and leveraging real-world examples like Patagonia and Tesla to ensure profitability and long-term consumer loyalty. [Read full explanation]

Source: Executive Q&A: Pricing Strategy Questions, Flevy Management Insights, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.