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ITIL Problem Management Process
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
27-slide PowerPoint deck and supporting PDF. ITIL v3 Problem Management Process is a part of ITIL v3 Service Operation publication. This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
$25.00

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ITIL Service Level Management (SLM) Template - Process Guide
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
66-page Word document and supporting PDF. This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Service Level [read more]
$50.00

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Bundle (4 Documents)
Six Sigma Training Black Belt, Green Belt, Yellow Belt product bundle
Listed under:  Operations  Six Sigma
View more from: gureser
There are 4 documents in this bundle:
$249.00

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Consultant Fee Setting Matrix
Listed under:  Pricing  Strategy, Marketing, & Sales
View more from: Ken Goldstein
Excel workbook. New consultants often struggle with how much to charge per hour. Many people are confused by why consulting rates seem so much higher than hourly wages for similar work. This Excel spreadsheet has the user input a few basic pieces of [read more]
$20.00

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ITIL Lifecycle Poster (ITIL v3-2011)
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
1-page PDF document. ITIL v3 - 2011 Lifecycle Poster - printable in A1, A2, A3 Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Poster includes all ITIL [read more]
$20.00

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Bundle (3 Documents)
ITIL Service Operation - Process Guides product bundle
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
There are 3 documents in this bundle:
$120.00

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Behavioral Competency Based Interviews Guide
Listed under:  Organization, Change, & HR  Recruitment
View more from: Busintellect
35-slide PowerPoint deck. This guide will help you evaluate applicants systematically using specific questions to test specific behavioral competences leaving no room for general impression or bias. This guide provides a comprehensive list of case-action-result [read more]
$29.00

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Return on Investment (Project Management/Lean)
Excel workbook. The ROI tool has been developed to calculate the Return On Investment (ROI) value for a project. It is designed with an objective to build a business case and support prioritization process by evaluating real impact to the bottom [read more]
$29.95

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ITIL Change Management Process - PPT
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen
32-slide PowerPoint deck and supporting PDF. ITIL Change Management Process is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
$30.00

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Leadership Theories & Models
Listed under:  Organization, Change, & HR  Leadership
View more from: Grant Stanley
73-page Word document. This is an in-depth 73-page document explaining Leadership Theories. Leadership is a vast and important subject, yet full of confusing ideas and terminology, open to widely different interpretations. It provides definitions, [read more]
$29.00

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