Advanced Process Mapping (PowerPoint PPTX Slide Deck)

BENEFITS OF THIS POWERPOINT DOCUMENT

1. Learn how to synergistically use advanced process mapping approaches to iteratively develop valuable insights about the process under investigation
2. Learn how to apply analytics to process decision points and to gain valuable insights into solving process problems
3. Learn how advanced technique process mapping can achieve significantly more knowledge and process improvement than other approaches

PROCESS MAPS PPT DESCRIPTION

Editor Summary Advanced Process Mapping is a 35-page PowerPoint training course (PPTX) by FranklinGood that teaches SIPOC, Shingo, Linear Flow, and Swimlane mapping techniques. Read more The deck includes 6 deliverables/templates (SIPOC template, Swimlane chart template, Shingo process mapping tool, Linear flow chart template, TIMWOOD waste framework, and a process mapping materials checklist). Target users include corporate executives, integration leaders, consultants, and Lean/Six Sigma/Kaizen teams. Used for process improvement workshops, training sessions, and analysis of operational inefficiencies; sold as a digital download on Flevy.

Use this course when teams must visualize end-to-end workflows, identify waste, or train staff in mapping techniques — common during post-merger integrations, Lean events, or continuous improvement initiatives.

  Corporate executives running strategic operational reviews who need a SIPOC overview to align suppliers, inputs, outputs, and customers.
  Integration leaders mapping cross-functional handoffs using Swimlane maps to clarify responsibilities and reduce handoff delays.
  Lean or Six Sigma practitioners conducting waste identification with TIMWOOD to prioritize elimination opportunities.
  Training leads delivering instructor-led mapping workshops using the course agenda and templates to teach Shingo and Linear Flow mapping.

The course’s six-step mapping sequence and combined use of SIPOC, Shingo, Linear Flow, Swimlane, and TIMWOOD mirror Lean and Six Sigma process-improvement practices.

Read Marcus Overview

This course is an exemplary instructional course on process mapping. It uses a true-to-life example of a Pizza Parlor to show the use and power of SIPOC, Shingo, Linear Flow, and Swimlane process maps. Basics process mapping through the development of very detailed maps are taught, but most importantly how different mapping approaches are used together to achieve extraordinary results. This course teaches the use of all of the four maps to synergistically solve a true-to-life problem, greatly enhancing the knowledge and understanding of process mapping. It then goes beyond to demonstrate how process maps enable the capture of easy to obtain, yet extremely insightful information for increasing process efficiency and effectiveness.

What This Course Provides
This 35-page course provides learners with a thorough understanding of the terminology and methodology associated with SIPOC, Shingo, Linear Flow, and Swimlane process maps. It is presented in FranklinGood's comprehensive and highly visual learning format. It includes an embedded video on the identification of waste (TIMWOOD). This course will help learners understand how advanced technique process mapping can achieve significantly more knowledge and process improvement than other approaches.

Learning Objectives
•  Learn how to perform SIPOC, Shingo, Linear Flow, and Swimlane process maps.
•  Learn how to synergistically use these four process mapping approaches to iteratively keep developing valuable insights about the process under investigation
•  Learn how to apply analytics to process decision points and to gain valuable insights into solving process problems
•  Learn how to identify process steps that are generating defects
•  Learn that process maps can identify time constraints and to make improvements
•  Learn how to maximize the knowledge and benefits obtained from an advanced approach to process mapping

Extended Benefits from this Course
Our approach to advanced process mapping techniques is very comprehensive. We teach you how to extend the power beyond the normal process mapping events. You will learn how to identify defects, waste, time, non-value-add, process step interactions, and countermeasures to root causes.
When team members and process members cooperate to create process maps, using advanced techniques, some very important things tend to occur:
•  Significantly more insights are obtained regarding process problems and improvement opportunities.
•  A common base of knowledge and understanding is quickly developed.
•  Every team member contributes.
•  Communication is clear and easily understandable.
•  Consensus is reached with less conflict.
•  Action and results are more easily obtained due to the interactions, team effort and common understanding.

Train the Trainer Services
Train the Trainer services can be conducted via virtual or on-site for this course. Please request details and pricing by emailing your request to: .

The course delves into the practical application of process mapping by analyzing Joe's Pizza Parlor, offering real-world insights. It emphasizes iterative learning and the identification of root causes and countermeasures to enhance process performance.

MARCUS OVERVIEW

This synopsis was written by Marcus [?] based on the analysis of the full 35-slide presentation.

Executive Summary
The "Advanced Process Mapping" presentation by FranklinGood is a comprehensive 35-page training course designed to enhance your understanding of process mapping techniques. It covers essential methodologies such as SIPOC, Shingo, Linear Flow, and Swimlane maps, providing practical insights into process performance improvement. This course equips corporate executives, integration leaders, and consultants with the tools needed to identify inefficiencies, streamline operations, and enhance decision-making through effective process mapping.

Who This Is For and When to Use
•  Corporate executives seeking to improve operational efficiency
•  Integration leaders managing cross-functional processes
•  Consultants specializing in process improvement and optimization
•  Teams involved in Lean, Six Sigma, or Kaizen initiatives

Best-fit moments to use this deck:
•  During process improvement workshops to visualize workflows
•  When analyzing existing processes for inefficiencies
•  In training sessions for teams new to process mapping techniques
•  For strategic planning sessions focused on operational excellence

Learning Objectives
•  Define key process mapping concepts and their applications
•  Build various types of process maps, including SIPOC and Swimlane
•  Establish a structured approach to identify and eliminate waste
•  Analyze process performance to uncover root causes of inefficiencies
•  Implement decision analysis techniques to enhance process outcomes
•  Develop actionable insights to improve overall process effectiveness

Table of Contents
•  Four Mapping Approaches (page 3)
•  Definition of a Process (page 5)
•  Process Performance Challenges (page 10)
•  Three Views of a Process (page 11)
•  The Six Steps of Process Mapping (page 12)
•  Applied Example of Advanced Process Mapping – Joe’s Pizza Parlor (page 13)
•  Process Hierarchy (page 15)
•  NVA and TIMWOOD (page 26)
•  Finding More Insights – Defects, Processing Times, and Decision Analysis (page 31)
•  Summary (page 33)
•  Process Mapping Materials (page 35)

Primary Topics Covered
•  SIPOC Maps - A high-level overview of processes, identifying Suppliers, Inputs, Processes, Outputs, and Customers to clarify workflow.
•  Linear Flow Maps - Visual representation of sequential tasks in a process, highlighting the flow of activities from start to finish.
•  Shingo Maps - Detailed mapping that emphasizes operational steps and decision points to enhance process understanding.
•  Swimlane Maps - A visual tool that delineates responsibilities across different roles or departments within a process.
•  Process Performance Challenges - Identification of common issues faced in process execution, including waste and inefficiencies.
•  NVA and TIMWOOD - Frameworks for categorizing activities into Value-Adding and Non-Value-Adding elements to streamline processes.

Deliverables, Templates, and Tools
•  SIPOC template for mapping processes
•  Swimlane chart template for visualizing roles and responsibilities
•  Shingo process mapping tool for detailed task analysis
•  Linear flow chart template for sequential task representation
•  Waste identification framework based on TIMWOOD principles
•  Process mapping materials checklist for effective workshops

Slide Highlights
•  Overview of the 4 mapping approaches, providing a clear framework for selection based on process needs.
•  Detailed explanation of the SIPOC model, illustrating its components and application in process mapping.
•  Case study of Joe’s Pizza Parlor, showcasing practical application of mapping techniques to identify and resolve issues.
•  Visual representation of the 3 views of a process, emphasizing the importance of understanding actual vs. perceived workflows.
•  Summary of process mapping as an iterative approach, reinforcing the need for continuous improvement.

Potential Workshop Agenda
Introduction to Process Mapping (30 minutes)
•  Overview of key concepts and methodologies
•  Discussion on the importance of process mapping in business

Hands-on SIPOC Mapping Session (60 minutes)
•  Participants create a SIPOC diagram for a selected process
•  Group discussion on insights gained from the mapping

Shingo and Swimlane Mapping Workshop (90 minutes)
•  Detailed exploration of Shingo maps and Swimlane diagrams
•  Team exercises to apply learned techniques to real-world scenarios

Wrap-up and Q&A Session (30 minutes)
•  Review of key takeaways
•  Address participant questions and feedback

Customization Guidance
•  Tailor the SIPOC template to reflect specific organizational processes and terminology.
•  Adjust Swimlane maps to align with team structures and responsibilities.
•  Incorporate real-time data into process maps for enhanced decision-making insights.

Secondary Topics Covered
•  Process performance metrics and tracking
•  Techniques for conducting root cause analysis
•  Strategies for continuous process improvement
•  Integration of process mapping with Lean and Six Sigma methodologies

Topic FAQ

What are the main types of process maps and when should I use each?

Common map types covered are SIPOC for high-level supplier-input-output-customer context, Linear Flow for sequential task visualization, Shingo for detailed operational steps and decision points, and Swimlane for clarifying responsibilities across roles or departments. These 4 map types are taught together in the course: SIPOC, Linear Flow, Shingo, and Swimlane.

What are the typical steps in an advanced process mapping approach?

The course teaches a six-step process-mapping approach that begins with defining the process and builds maps, identifies non-value-add activities (NVA/TIMWOOD), measures processing times and defects, applies decision analysis, and develops countermeasures to root causes. The methodology is presented as a six-step sequence.

How should I structure a half-day process mapping workshop for frontline teams?

The provided agenda starts with a 30-minute introduction, a 60-minute hands-on SIPOC session, a 90-minute Shingo and Swimlane mapping workshop with team exercises, and a 30-minute wrap-up and Q&A. Flevy’s Advanced Process Mapping deck includes the slide sequence and templates to support that agenda, including a 60-minute SIPOC session.

What materials and templates support collaborative process-mapping sessions?

Basic workshop materials listed include, butcher-block paper, Post-it notes, markers, and a whiteboard. The course supplies templates and tools such as a SIPOC template, Swimlane chart template, Shingo mapping tool, Linear flow chart template, a TIMWOOD waste identification framework, and a process mapping materials checklist on page 35.

How can process mapping help identify waste and defects in a service process?

Mapping reveals handoffs, waits, rework and decision points; applying TIMWOOD categorizes waste types (Transportation, Inventory, Movement, Waiting, Overproduction, Overprocessing, Defects) and overlaying processing times and defect counts exposes root causes. The course demonstrates these techniques using TIMWOOD and defect analysis.

What deliverables should I expect from a purchased process-mapping training deck?

A purchased deck provides a slide-based training program and ready-to-use templates. For example, Flevy’s Advanced Process Mapping is a 35-page PPTX that includes SIPOC, Swimlane, Shingo, and Linear Flow templates, a TIMWOOD waste framework, and a process mapping materials checklist.

How do advanced mapping techniques support continuous improvement initiatives?

Advanced mapping iteratively refines understanding by combining high-level (SIPOC) and detailed (Shingo, Linear Flow, Swimlane) views, enabling teams to identify non-value-add activities, measure processing times and defects, and design countermeasures. The approach emphasizes repeated mapping cycles using 4 mapping approaches.

Can I use a process-mapping course to train internal trainers and what support exists?

Yes; the author offers Train the Trainer services available virtually or on-site and provides course materials suitable for instructor-led sessions. The course also includes an embedded video on TIMWOOD to support teaching and guidance for tailoring templates, and Train the Trainer inquiries go to sales@franklingood.

Document FAQ
These are questions addressed within this presentation.

What is the purpose of a SIPOC map?
A SIPOC map provides a high-level overview of a process, helping teams identify key elements such as Suppliers, Inputs, Processes, Outputs, and Customers to clarify workflow and responsibilities.

How can process mapping improve efficiency?
By visualizing workflows, teams can identify inefficiencies, eliminate waste, and streamline operations, leading to improved overall efficiency.

What are the key components of a Shingo map?
A Shingo map focuses on operational steps and decision points, providing a detailed view of how tasks are executed within a process.

How does TIMWOOD relate to process mapping?
TIMWOOD is an acronym representing 7 forms of waste (Transportation, Inventory, Movement, Waiting, Overproduction, Overprocessing, and Defects) that can be identified and eliminated through effective process mapping.

What is the significance of the 3 views of a process?
Understanding the 3 views—what you think it is, what it actually is, and what it should be—helps teams optimize processes for better performance and quality outcomes.

How can I apply these techniques in my organization?
Utilize the templates and methodologies provided in this course to conduct workshops, engage teams in process mapping, and drive continuous improvement initiatives.

What materials are needed for effective process mapping?
Basic materials include, butcher block paper, Post-it notes, markers, and a whiteboard for collaborative mapping sessions.

How do I ensure team engagement during mapping sessions?
Encourage participation by involving team members who work within the processes being mapped, as they provide valuable insights and perspectives.

What is the iterative nature of process mapping?
Process mapping is an ongoing cycle of learning and improvement, where teams continuously refine their understanding and execution of processes based on insights gained from mapping activities.

Glossary
•  SIPOC - A tool for mapping Suppliers, Inputs, Processes, Outputs, and Customers in a workflow.
•  Shingo Map - A detailed process mapping technique focusing on operational steps and decision points.
•  Swimlane Map - A visual representation that delineates responsibilities across roles or departments in a process.
•  NVA - Non-Value Adding activities that do not contribute to customer value.
•  TIMWOOD - An acronym for 7 forms of waste in processes: Transportation, Inventory, Movement, Waiting, Overproduction, Overprocessing, and Defects.
•  Process Owner - The individual responsible for managing a process end-to-end to ensure optimal performance.
•  Gemba - A Japanese term meaning "the real place," referring to the location where work is done.
•  Kaizen - A Japanese term for continuous improvement involving all employees.
•  Value-Adding Activity - An activity that changes the form, fit, or function of a product or service and is valued by the customer.
•  Process Performance - A measure of how effectively a process meets its objectives.
•  Root Cause Analysis - A method of problem-solving that identifies the underlying causes of issues.
•  Continuous Improvement - Ongoing efforts to enhance products, services, or processes.
•  Flow Chart - A diagram that represents a process, showing the steps as boxes and their order by connecting arrows.
•  Process Mapping - The visual representation of a process to understand and improve it.
•  Lean - A methodology focused on minimizing waste while maximizing productivity.
•  Six Sigma - A set of techniques and tools for process improvement aimed at reducing defects.
•  Stakeholder - Any individual or group with an interest in the outcome of a process.
•  Deliverables - Tangible or intangible outcomes produced as a result of a process.
•  Workstream - A defined sequence of tasks or activities within a project or process.
•  Operational Efficiency - The ability to deliver products or services in the most cost-effective manner without compromising quality.

Source: Best Practices in Process Maps PowerPoint Slides: Advanced Process Mapping PowerPoint (PPTX) Presentation Slide Deck, FranklinGood