Click main image to view in full screen.
Customer-centric Organization: Core Capabilities (Part II) (PowerPoint PPT)
PowerPoint (PPT) 27 Slides FlevyPro Document
DESCRIPTION
Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.
In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?
Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.
This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.
1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation
In this presentation, we discuss capabilities 3 and 4 in detail.
This deck also includes slide templates for you to use in your own business presentations.
Sales & Service Transformation is critical for a customer-responsive business. This PPT delves into the intricacies of transforming marketing, sales, and service functions to align with customer expectations. It outlines the key challenges organizations face, such as improving sales effectiveness and integrating sales and service. The presentation also covers the evolution of service provision to Service 4.0, highlighting the opportunities for operational efficiency and customer satisfaction. The Connected Enterprise capability focuses on delivering differentiated customer experiences by leveraging advanced data analytics and seamless interactions across all touchpoints.
Got a question about the product? Email us at flevypro@flevy.com. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Experience, Customer-centric Organization, Service 4.0 PowerPoint Slides: Customer-centric Organization: Core Capabilities (Part II) PowerPoint (PPT) Presentation, LearnPPT Consulting
Did you need more documents?
Consider a FlevyPro subscription from $39/month. View plans here.
For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.
This document is available as part of the following discounted bundle(s):
Save %!
Customer-centric Organization: Core Capabilities - Full Series
This bundle contains 3 total documents. See all the documents to the right.
