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BENEFITS OF DOCUMENT
  1. Best practices in delivering world-class customer care
  2. Example performance of top performers
  3. Industry case examples

DOCUMENT DESCRIPTION

This document is a collection of best practices in delivering world-class customer care. The document is organized across the four performance dimensions: cost, revenue, customer satisfaction infrastructure, and frontline performance. It includes example performance of top performers , as well as supporting industry case examples.

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Source: Guide to Delivering Best-in-Class Customer Care PowerPoint document

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This business document is categorized under the function(s): Operations   Strategy, Marketing, & Sales  

It applies to All Industries.

File Type: PowerPoint (ppt)

File Size: 8.2 MB

Number of Slides: 78

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Initial upload date (first version): Jul 6, 2017
Most recent version published: Jul 10, 2017

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