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Lesson 5 - How to Deal with Conflict, Problems, Difficult Employees, & Firing – Word DOCX
Word (DOCX) 20 Pages
CONFLICT MANAGEMENT WORD DESCRIPTION
You, as manager, need to do your best to make sure your department is running like a well-oiled "team-machine." However, just when you think everything is going along smoothly and under control, the inevitable conflicts, disagreements, and differences of opinion start to escalate, and harmony within the team is disrupted. There might be legal consequences in certain situations. In some cases, it's time to fire the individual.
Your job as manager goes beyond just making sure you hit the numbers. You sometimes need to be a counsellor or mediator. In most cases, using good old common sense will get you through the issue at hand. You should be the first line of defence, as you might be able to handle the situation by just listening and showing some compassion. You should, however, never be afraid to ask for HR's help whenever needed.
This paper will deal with all these issues and more.
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Source: Best Practices in Conflict Management Word: Lesson 5 - How to Deal with Conflict, Problems, Difficult Employees, & Firing Word (DOCX) Document, Grant Stanley
ABOUT THE AUTHOR
Grant Stanley BSc (Hons), MA, Pg-Dip, MCIM is a commercial consultant, business leader and former military officer with more than thirty years of experience helping organisations improve sales, marketing and commercial performance.
Throughout his career, Grant has held senior sales, marketing and leadership roles and has advised organisations ranging from ambitious SMEs to some of the
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