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  1. ITIL4 Enhancing stronger alignment among IT and the business.
  2. ITIL4 Enhancing the quality of service delivery and satisfaction of the customer.
  3. ITIL4 Improving the utilisation of resources to reduce the costs of the services.


This document is a 270-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL4 Best Practice Framework.

ITIL 4 reshapes established ITIL practices into the wider context of customer experience, value streams, and digital transformation and embracing new ways of working, such as Lean, Agile, and DevOps.

Being certified in ITIL 4 Foundation will demonstrate that you understand the holistic end-to-end picture of what it really means to contribute to business value, integrating concepts from models such as Lean IT, Agile, and DevOps.

Benefits of ITIL4

ITIL4 is the most popular approach to IT service management in the world and is used by many successful major organisations. It helps businesses to ensure that their IT aligns with their business goals. As it is an AXELOS best practice method, it has been formed from the opinions and experiences of a whole community of IT professionals, including the UK government.

ITIL provides a framework for managing all aspects of IT service delivery, from developing and deploying new services to improving and replacing existing ones. It helps ensure IT delivers business value and provides for the needs of its customers and users. ITIL also maps to the ISO/IEC 20000 international service management standard, and its recommendations can be used to help organisations ensure they meet the standard.

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Source: ITIL 4 Foundation Training Materials PowerPoint document


ITIL 4 Foundation Training Materials

Sold by Samir Faraj (this author has 9 documents)


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This business document is categorized under the function(s):

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File Type: PowerPoint (pptx)

File Size: 4.9 MB

Number of Slides: 286 (includes cover, transition slides)

Related Topic(s): ITIL

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Initial upload date (first version): Dec 13, 2020
Most recent version published: Oct 9, 2021

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