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IT Service Operation - 5 Processes (Document Bundle)

Name: IT Service Operation - 5 Processes Document Bundle
Brand: Ivana Nissen
Price: 90.0 USD
Availability: InStock
Rating: 4.9 (28 reviews)

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BENEFITS OF THIS BUNDLE

ITSM best practice for Service Operation
5 Basic ITSM Processes for day-to-day activities
ITSM Awareness campaign

DESCRIPTION

This product (IT Service Operation - 5 Processes) is a Document Bundle, which you can download immediately upon purchase.

PowerPoint presentations ITIL v3 Service Operation processes:

Incident Management
Problem Management
Request Fulfilment
Event Management
Access Management

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 5 PRODUCTS IN THIS BUNDLE:

	Incident Management Process PPT (IT Service Management, ITSM) Incident Management Process is essential Process in Service Support. Document describes the process in detail including very detailed description of Process flow steps.... [read more] Add to Cart View Details Individual Price: $25.00
	Problem Management Process PPT (ITSM, IT Service Management) Problem Management Process is a part of Service Operation. This PowerPoint presentation contains detailed description of the Problem Management Process, including process... [read more] Add to Cart View Details Individual Price: $25.00
	Request Fulfillment Process PPT (IT Service Management, ITSM) Request Fulfilment Process is a part of Service Operation . This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more] Add to Cart View Details Individual Price: $25.00
	Event Management Process (ITSM, IT Service Management) IT Event Management Process is a part of IITSM Service Operation. This document contains detailed description of the IT Event Management Process, including: - Key... [read more] Add to Cart View Details Individual Price: $25.00
	Access Management Process (ITSM, IT Service Management) IT Access Management Process is a part of ITSM Service Operation. This Document contains detailed description of the IT Access Management Process, including: - Key... [read more] Add to Cart View Details Individual Price: $25.00

$90.00

Add to Cart

ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

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