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$90.00
ALL FEES INCLUDED
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HIGHLIGHTS
BENEFITS OF BUNDLE
BUNDLE DESCRIPTION
PowerPoint presentations ITIL v3 Service Operation processes:
Incident Management
Problem Management
Request Fulfilment
Event Management
Access Management
THERE ARE 5 PRODUCTS ARE IN THIS BUNDLE:
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Incident Management Process is essential Process in Service Support.
Document describes the process in detail including very detailed description of Process flow steps.... [read more]
Individual Price: $25.00
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Problem Management Process is a part of Service Operation.
This PowerPoint presentation contains detailed description of the Problem Management Process, including process... [read more]
Individual Price: $25.00
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Request Fulfilment Process is a part of Service Operation .
This Document contains detailed description of the Request Fulfilment Process, including process steps, roles,... [read more]
Individual Price: $25.00
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IT Event Management Process is a part of IITSM Service Operation.
This document contains detailed description of the IT Event Management Process, including:
- Key... [read more]
Individual Price: $25.00
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IT Access Management Process is a part of ITSM Service Operation.
This Document contains detailed description of the IT Access Management Process, including:
- Key... [read more]
Individual Price: $25.00
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Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form.
ABOUT THE AUTHOR: IVANA NISSEN
Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.
[read more]
Qualifications:
ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 - today)
Service Desk Institute auditor (2004 - today)
Service Desk Institute consultant (2004 - today)
Certificates:
ITIL v3 Intermediate Qualification: Service Design (2011)
ITIL v3 Intermediate Qualification: Continual Service Improvement (2011)
ITIL v3 Intermediate Qualification: Service Strategy (2010)
ITIL v3 Intermediate Qualification: Service Transition (2010)
ITIL v3 Expert (2009)
ITIL v3 Managers Bridge (2009)
ITIL v3 Intermediate Qualification: Service Offerings and Agreements (2009)
ITIL v3 Intermediate Qualification: Operational Support and Analysis (2009)
ITIL v3 Intermediate Qualification: Service Operation (2009)
ITIL v3 Foundation (2008)
ITIL v2 Service Manager (2004)
Help Desk Analyst (2004)
Help Desk Manager (2004)
ITIL v2 Foundation (2003)
Ivana Nissen has published 27 additional documents on Flevy.
DETAILS
This business document is categorized under the function(s): Information Technology ITSM
It applies to All Industries
Purchase includes lifetime product updates. After your purchase, you will receive an email to download the documents in this bundle.
Initial upload date (first version): Mar 27, 2018
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