Want FREE Templates on Organization, Change, & Culture? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

IT Service Experience/Customer Satisfaction Mgmt   10-page PDF document
$20.00

IT Service Experience/Customer Satisfaction Mgmt (10-page PDF document) Preview Image IT Service Experience/Customer Satisfaction Mgmt (10-page PDF document) Preview Image IT Service Experience/Customer Satisfaction Mgmt (10-page PDF document) Preview Image IT Service Experience/Customer Satisfaction Mgmt (10-page PDF document) Preview Image IT Service Experience/Customer Satisfaction Mgmt (10-page PDF document) Preview Image IT Service Experience/Customer Satisfaction Mgmt (10-page PDF document) Preview Image
Arrow   Unlock all preview images:   Login Register

IT Service Experience/Customer Satisfaction Mgmt (PDF)

File Type: 10-page PDF document

$20.00

Add to Cart
  


BUY WITH CONFIDENCE

Immediate digital download upon purchase.
Lifetime document updates included with purchase.
Trusted by over 10,000+ organizations.

BENEFITS OF DOCUMENT

  1. Understand detail of Survey Type and Strategy
  2. Understand Calculation Models of Survey

DESCRIPTION

This product (IT Service Experience/Customer Satisfaction Mgmt) is a 10-page PDF document, which you can download immediately upon purchase.

In this digital world, can we think of a single moment without IT Services? No, right? In most of the corporate worlds and business, IT has made the life easier in day to day operations enabling digital transformation of business process.

To have the optimum benefits of IT Services and ensure continual service improvement, assessment of quality is very much needed. I am sharing some experiences of IT Service Experience Management including measurement of CSI (Customer Satisfaction Index) for B2B cases( Business to Business).

There are several methods of CSI measurements which can ensure excellences in IT Services if followed effectively. CSI measurement will help to value user feedbacks, reflect their perceptions, actual user experiences etc.

Right customer experience management helps for better sustainable business as well as in continuous growth. Focusing on existing customers i.e. maintaining retention of existing customers are always important for a sustainable business.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Satisfaction PDF: IT Service Experience/Customer Satisfaction Mgmt PDF (PDF) Document, Md Monirul Islam


$20.00

Add to Cart
  

OVERVIEW

File Type: PDF pdf (PDF)
File Size: 598.3 KB
Number of Pages: 10


ABOUT THE AUTHOR

Author: Md Monirul Islam
Additional documents from author: 4

Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.

Kindly check my LinkedIn Profile....

Ask the Author a Question

Must be logged in

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.




Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab




Read Customer Testimonials





Customers Also Like These Documents

38-slide PowerPoint, Excel template
$49.00

Related Management Topics


Customer Satisfaction Service Design Customer Experience Product Strategy Customer Loyalty Customer Service Product Launch Strategy Ideation Product Lifecycle Positioning Maturity Model Cyber Security Creativity Innovation Management Mobile Strategy Net Promoter Score Business Transformation Digital Transformation Pricing Strategy

Download our FREE Digital Transformation Templates

Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc.