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HIGHLIGHTS

Author: Md Monirul Islam

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File Type: 10-page PDF document

BENEFITS OF DOCUMENT

Understand detail of Survey Type and Strategy
Understand Calculation Models of Survey

DOCUMENT DESCRIPTION

This product (IT Service Experience/Customer Satisfaction Mgmt) is a 10-page PDF document, which you can download immediately upon purchase.

In this digital world, can we think of a single moment without IT Services? No, right? In most of the corporate worlds and business, IT has made the life easier in day to day operations enabling digital transformation of business process.

To have the optimum benefits of IT Services and ensure continual service improvement, assessment of quality is very much needed. I am sharing some experiences of IT Service Experience Management including measurement of CSI (Customer Satisfaction Index) for B2B cases( Business to Business).

There are several methods of CSI measurements which can ensure excellences in IT Services if followed effectively. CSI measurement will help to value user feedbacks, reflect their perceptions, actual user experiences etc.

Right customer experience management helps for better sustainable business as well as in continuous growth. Focusing on existing customers i.e. maintaining retention of existing customers are always important for a sustainable business.

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Satisfaction PDF: IT Service Experience/Customer Satisfaction Mgmt PDF (PDF) Document, Md Monirul Islam

ABOUT THE AUTHOR: MD MONIRUL ISLAM

Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.

Kindly check my LinkedIn Profile....

Md Monirul Islam has published 4 additional documents on Flevy.

DETAILS

File Type: PDF (pdf)

File Size: 598.3 KB

Number of Pages: 10

Related Topic(s): Customer Satisfaction

This business document is categorized under the function(s): Information Technology

It applies to All Industries

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): May 1, 2018
Most recent version published: May 2, 2018

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