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Implementing Service Level Management (SLM) - PPT   31-slide PPT PowerPoint presentation (PPTX)
$25.00

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Implementing Service Level Management (SLM) - PPT (PowerPoint PPTX)

File Type: 31-slide PPT PowerPoint presentation (PPTX)
Secondary File: PDF (PDF)

$25.00

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Lifetime document updates included with purchase.
Fully editable & customizable PPTX document.
Supplemental PDF document also included.
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BENEFITS OF DOCUMENT

  1. Easier implementation of Service Level Management in your Organisation
  2. ISO 20000 and ITIL v3 compliant
  3. Awareness and Implementation Workshop for SLM process

DESCRIPTION

This product (Implementing Service Level Management [SLM] - PPT) is a 31-slide PPT PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

Document contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify

Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) .

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management PowerPoint Slides: Implementing Service Level Management (SLM) - PPT PowerPoint (PPTX) Presentation, Ivana Nissen


$25.00

Add to Cart
  

OVERVIEW

File Type: PowerPoint pptx (PPTX)
Secondary File: PDF pdf (PDF)
File Size: 435.9 KB
Number of Slides: 31 (includes cover and all slides)


ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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