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Implementing Service Level Management (SLM) - PPT (PowerPoint PPTX)

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HIGHLIGHTS

Author: Ivana Nissen TOP AUTHOR [?]

Immediate, digital download

File Type: 31-slide PowerPoint presentation (PPTX)

Secondary File: PDF (PDF)

BENEFITS OF DOCUMENT

Easier implementation of Service Level Management in your Organisation
ISO 20000 and ITIL v3 compliant
Awareness and Implementation Workshop for SLM process

DOCUMENT DESCRIPTION

This product (Implementing Service Level Management [SLM] - PPT) is a 31-slide PowerPoint presentation (PPTX) with a supplemental PDF document, which you can download immediately upon purchase.

This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

Document contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify

Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) .

Got a question about the product? Email us at [email protected] or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Service Management PowerPoint Slides: Implementing Service Level Management (SLM) - PPT PowerPoint (PPTX) Presentation, Ivana Nissen

ABOUT THE AUTHOR: IVANA NISSEN

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

Ivana Nissen has published 26 additional documents on Flevy.

DETAILS

This business document is categorized under the function(s): Information Technology ITIL

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 435.9 KB

Number of Slides: 31 (includes cover, transition, & marketing slides)

Related Topic(s): Service Management

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 20, 2017
Most recent version published: Feb 14, 2018

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