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  1. Easier implementation of Service Level Management in your Organisation
  2. ISO 20000 and ITIL v3 compliant
  3. Awareness and Implementation Workshop for SLM process


This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.

Document contains sample implementation guide with steps:
1. Appoint Service Level Manager
2. Assemble Project Team
3. Create Service Catalog (Service Brochure)
4. Develop Operational Level Agreement
5. Develop Underpinning Contracts
6. Develop Service Level Agreement
7. Develop Reporting
8. Develop SLM process for review, audit and modify

Document contains suggested content for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) .

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Implementing Service Level Management (SLM) - PPT PowerPoint document

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Implementing Service Level Management (SLM) - PPT

Sold by Ivana Nissen (this author has 27 documents)


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This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 435.9 KB

Number of Slides: 31 (includes cover, transition slides)

Related Topic(s): Service Management

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 20, 2017
Most recent version published: Feb 14, 2018

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